I bought a NEW 2006 BOAT AND MOTOR AND THAT IS WHAT I SHOULD HAVE GOTTEN!!...new Mercury outboards carry a standard 3 yr warranty....its good at any Mercury outboard dealer.....sounds like you have more than afew problems which no doubt should be addressed legally....I suggest that contacting Mercury direct to advise them on what has transpired so far with your supposed "new" outboard....me thinks this will get part of the ball rolling so to speak. Grump
yeah thats total bs. your a lot more patient than i am, id probably already have a few cinder blocks through there window. i would call the spitzers office tomorrow
billybono
Mr. Bussiere,
Thank you for the email regarding your 2006 Mercury 115hp engine, serial
number XXXXXXXX. We appreciate the opportunity to respond to your
concerns.
Unfortunately, the link to your photo did not open on our end. We
understand that it is a frustrating experience you have encountered.
Mercury must work through its dealer network to resolve issues such as
yours. Please contact your selling dealer regarding this current issue.
If you are not getting the results you are looking for, please contact our
Mercury Outboard Customer Service Department. Our business hours are
Monday thru Friday, 7:30am- 4:30pm, CST.
Our contact number is 920-929-5040.
Sincerely,
Mercury Outboard Customer Service
Ref:2006-77843
...new Mercury outboards carry a standard 3 yr warranty....its good at any Mercury outboard dealer.....sounds like you have more than afew problems which no doubt should be addressed legally....I suggest that contacting Mercury direct to advise them on what has transpired so far with your supposed "new" outboard....me thinks this will get part of the ball rolling so to speak. Grump
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 6
You under estimate this method. I hope these guys don't make that mistake!! NY is a large majority of the membership of this site and I have links to this threrad on a half dozen forums. Watch the views as they pile up!
Filed a complaint with the Better Business Bureau. I guess they have a few!wow, looks like they have a few problems, at least your not alone out there.
Boat NRV Warehouse complaints (http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000039001608)
Take note:
Guess I should have looked here before buying from them!
:sick:
I would love to see you guys all link this thread to any place you think it might help get the word out. Even if I don't get this resolved to my satisfaction at least I will know I did all I could to prevent someone else from having it happen to them!not a problem, will do :evil:
Just got off the phone with Mercury. Seems the numbers don't match the motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.wow, a little motor tampering now, lower unit swapping. :P
Just got off the phone with Mercury. Seems the numbers don't match the motor. The serial number is for a slatwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.
Just got off the phone with Mercury. Seems the numbers don't match the motor. The serial number is for a slatwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.
Just got off the phone with Mercury. Seems the numbers don't match the motor. The serial number is for a slatwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.
Here is a few pictures I sent Mercury.
Good luck with this problem. I hate seeing crap like this happen. I had a boat that a weld snapped in. I sent it back to the dealer and it took them 5 months to repair. I ended up buying another boat to keep fishing. When I got it back, I ended up selling it.
Guess what dealer and what brand I will NOT be dealing with......dont blame the manufacturer on this issue...Mercury will come through...they have been around alot longer than this fly by night dealer.....its the franchise that has created this issue...and they will die by their own sword....Grump
Crawdad......dont blame the manufacturer on this issue...Mercury will come through...they have been around alot longer than this fly by night dealer.....its the franchise that has created this issue...and they will die by their own sword....Grump
Crawdad......dont blame the manufacturer on this issue...Mercury will come through...they have been around alot longer than this fly by night dealer.....its the franchise that has created this issue...and they will die by their own sword....Grump
Grump, I still think I will stay with Evinrude...thats okay....just wanted to reinforce that it wasnt a manufacturers problem....and hey....maybe they didnt jump all over it at the start....if everyone that phoned with a complaint that should be resolved at the dealer level, then they wouldnt need them would they....it will get handled to satisfaction for Bussman....just watch....Grump
Mercury called me again! :DRemind him you should be compinsated for the fuel you used ,the phone calls and all the trouble . You my get some boat services offerd to you . I know you only want what you paid for and your boat back but they should make it rite with you !
The guy handling this wanted to update me before he went home for the day! :thumbup_smilie: He said after talking to Day Brothers he wants to send a Technical Representative out because the report was as I said. He is very concerned! He also said he was sorry for this and wants to try to get the experts on it so they can resolve it and get my boat back to me ASAP.
I am sure it doesn't feel like it, but this was really pretty quick. I am very happy to see this resolved, especially the actions by Mercury and Smoker. Nice move to connect Mercury with Phil Smoker.
Just an idea, do you have emails for Mercury and Smoker where we could voice our support of their actions? Nice to remind them how many people are watching this event.
Any idea of legal actions against the RV chumps by Mercury, AG, etc?
Somebody should print these comments out and mail them around to the local dealers, Show them over 1600 fisherpeople see them for who they are.
Buss-
Anybody bother to explain how this lower unit came to be attached to the motor? Did I miss that? With this extreme of a case, I think Mercury should replace the whole thing. If nothing more, a sign of good faith and buisness. You didn't pay for a "parted" motor.
Besides, in my way of thinking, the whole motor should be evidence of fraud and stored at the sherriff's office.
I haven't in hopes that everyone involved would "do the right thing". Maybe I am dreaming of the good old days! :sick:
If for some reason that doesn't happen a free transferable extended warranty from Merc so you can unload their junk and put a new one on would be in order.
If they put a brand new lower unit on the brand new motor, everything will be as it should, right....WRONG!!! it was supposed to be brand NEW...it was NOT. when a shaft gets bent requiring replacement of the lower end, you can almost rest assured that the engine stopped running at the same time as well....it may run ok at the moment, but there definetely must have been some strain on connecting rods,pistons/pins etc......If Bussman paid for new, it should be entirely new IMHO...and he as NEW owner, shouldnt be paying for something that was obviously mounted to the same or another boat at some point in time.....Bussman...a dealer should be able to access the onboard computor and extract the run time....Grump (just another thought) ;D
....WRONG!!! it was supposed to be brand NEW...it was NOT. when a shaft gets bent requiring replacement of the lower end, you can almost rest assured that the engine stopped running at the same time as well....it may run ok at the moment, but there definetely must have been some strain on connecting rods,pistons/pins etc......If Bussman paid for new, it should be entirely new IMHO...and he as NEW owner, shouldnt be paying for something that was obviously mounted to the same or another boat at some point in time.....Bussman...a dealer should be able to access the onboard computor and extract the run time....Grump (just another thought) ;D
Believe me Gunner1, I am conflicted he too. :-\
I know they are trying to make things right but when all the work is done and I wind up in and out of the shop instead of fishing then I will know why I have that little bird keeps saying something still isn't right. If this dealer worked on the lower unit without Mercury's consent and then tried to pass it off as Brand new and fully warrentied then wouldn't you wonder what else they did? If it wasn't for the paint coming off so fast I may have never even know. Believe me I am playing devil's advocate with each step I take and I am very unsure of what would be asking to much! I hope mercury proves me wrong here and it all winds up fine. If so I will surely let everyone know.
Well some good news has come out of this. A guy at work was about to purchase a new boat and guess what place was at the top of his list, Boat and RV! I pointed him to this thread, and he is now purchasing his new $20K+ rig from another dealer. This consumer alert made all the difference, and totally changed his mind towards Boat and RV. Chalk up another loss for them due to this thread!!!
Keep after them George, we're behind ya all the way!
A guy at work was about to purchase a new boat and guess what place was at the top of his list, Boat and RV! I pointed him to this thread, and he is now purchasing his new $20K+ rig from another dealer. This consumer alert made all the difference, and totally changed his mind towards Boat and RV. Chalk up another loss for them due to this thread!!!....I would have to say that either they haven't read this thread at all....or ownership/management doesn't have the smarts to make things "Right"......its going to hurt them exactly where it counts!!....on the Bottom Line Grump
Just got a call from Phil Smoker. ;D He has contacted a nearby Sylvan dealer who is more then willing to take the boat in and go over it for me. Smokercraft and Sylvan are both owned by the smoker family in case your wondering. He did tell me the dealer is backed up a few weeks and wanted me to know that if there is anything major he might not be able to get to it right away. I fully understand this and look forward to being able to work with a new dealership.
Mr. Smoker received a few pictures of my canvas and is trying to get in touch with HIS contacts at Boat N RV to talk to them about it and he asked me if Mercury was taking care of the Motor. I told him I was pressing them to replace the entire motor and he said he would also call Mercury and see if he can't help me out there.
I want to thank Phil Smoker for getting back to me and taking a personal interest in this. After all, he is an owner of this company and he is taking time for a single customer. That says a lot in my book! :thumbup_smilie:
Please make sure if your reading this you let him know. I am pretty sure as I said before he is reading along here too. ;)
I want to thank Phil Smoker for getting back to me and taking a personal interest in this. After all, he is an owner of this company and he is taking time for a single customer. That says a lot in my book! :thumbup_smilie:
Please make sure if your reading this you let him know. I am pretty sure as I said before he is reading along here too. ;)
Called Mercury again and the guy I am working with has all the information to his supervisor and is waiting for an answer to my question about an entirely new motor. Man I hope Grunp is right!
Hey Bussman, this is my first post here. I just read all ten pages, and I'm outraged. I can't believe they're screwing around and not giving you what you paid for. If I was the guy responsible for pulling this stunt, I'd replace everything and pray you didn't have me thrown in jail! This should be cut and dry. I live in the albany area, and I am an avid boater, my boat is docked at the castleton boat club on the Hudson. I will never ever go to the boat and rv warehouse, in fact I will make sure everyone I know never goes there. I HATE this kind of crap. I am a mod on several outdoor sites and this link is going everywhere I can put it. Wise up merc, and do the right thing. Thank you Mr Smoker you are off the hit list. Bussman, since you don't have a boat, I would like to give you an invitation to fish with me on the Hudson for stripers. You can e-mail me if your interested.
If the dealer messed with the rig, why should the manufacturer be responsible for replacing it?....the dealer is a franchisee....representing the manufacturer(s).....no doubt the dealer ( rather loosely used for this outfit ::)) should be the one making things right...but when they dont, the ball falls in the lap of the two misfortunate companies that lose the most with all the negative publicity...and the only one so far that has taken some positive action is SmokerCraft.....Mercury hasnt as yet....my thought is they are taking due time to carefully get to the one and only story as to what happened to Bussman's "supposedly new" motor.....time will tell.....Grump
I see alot of replies saying Merc ought to take the motor back and or Smoker Craft take the whole rig back. It seems to me the it was the dealer that was the cause of all the problems. If the dealer messed with the rig, why should the manufacturer be responsible for replacing it? I do feel they should put the pressure of the dealer for righting all wrongs, if not, terminate them as dealers for the products.
its merc and smoker craft that chose to have the boat & rv place sell their product. i agree that b&r should take care of it but, 1) they srcewed it up in the start whats to say they are capable to fix it 2) if the b&r place wont do anything then merc or smoker should. you paid for a new not rebuilt or mended boat and motor. you should get a NEW boat and motor. if not then tell them they owe you money for the used boat you paid new price for.You just confirmed my point of view. You state that if you put used shingles on my roof when paying for new ones, would I be satisfied? So if that was the case and you put used shingles on, would the manufacturer of the shingles be responsible for what you did? I think not. The dealer holds the responsibility for this mans problems, not the manufacturers. As I said before though. The manufacturers should follow thru and make sure the dealer corrects all problems, or the dealership's franchises should be taken away.
if i were to put a roof on your house and charge full price but put used shingles on, would you be satisfied. i think not. why should a boat be any different. so what if it has the same warranty.big deal.the amount of money difference between buying that boat new compared to used is alot. and its used!
new motor period!wouldn't settle for less.and to be quite honest the boat too.if it was me i'd give you a whole new package and send you down the road happy.
good luck george. hope someone makes this right for you.
Link post here too:
http://www.nybass.com/showthread.php?t=15799 (http://www.nybass.com/showthread.php?t=15799)
with almost 500 views too.
The word is getting out.
Wait until you guys see this!!
http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15960512/gotomsg/15960977.cfm (http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15960512/gotomsg/15960977.cfm)
Now I feel like a fool! I will never buy anything without a Hiring a PI to do a background check on the place first!
The problem is that B&RV can and do move a lot of boats and the manufacturers want their product sold. B&RV does that and the manufactureres turn a deaf ear to the consumer. Boat and RV from what I have heard has had a bad rep for some time and the manufacturers need to do something about this dealer. Evertime I went in there over the past 2 years the service manager has changed, the mechanics change and the general manager has changed. more than once
You just confirmed my point of view. You state that if you put used shingles on my roof when paying for new ones, would I be satisfied? So if that was the case and you put used shingles on, would the manufacturer of the shingles be responsible for what you did? I think not. The dealer holds the responsibility for this mans problems, not the manufacturers. As I said before though. The manufacturers should follow thru and make sure the dealer corrects all problems, or the dealership's franchises should be taken away.
I disagree. A franchise is MUCH different than the illustration of purchasing shingles. The point of the statement I believe is that one should get what is paid for. Shoddy car dealships can lose their franchise if enough complaints are filed. The business on the hot seat is an AUTHORIZED dealer. Many manufacturers sell only through their approved dealerships. That approval can be removed.So true and it looks like this dealer is on the fence. :evil:
Question: I purchased what I believed to be a new car only to learn after the sale that, prior to the sale, the dealer had removed the trunk lid, replaced it with a damaged lid and repaired the damaged lid. Am I entitled to cancel the contract and receive a refund?
S.T., EAST SYRACUSE, NEW YORK
Answer: General Business Law § 396-p(5) requires that, prior to the sale and delivery of a new car, a retail dealer provide written notification to the consumer of any physical damage repairs with a retail value in excess of five percent of the manufacturer's or distributor's suggested retail price performed after shipment from the manufacturer to the dealer. The dollar amount of the repair includes the cost of the retail charge for parts and labor, at the dealer's stated labor rate. If the dealer provides notice of repairs, the consumer may cancel the purchase order and receive a refund of the deposit. If the dealer does not notify the consumer of prior repairs, the consumer is entitled to a full refund of the purchase price, any trade-in allowance plus fees and charges within four months after the date of purchase.
Consumer Tip:
If the dealer does not provide notice of repairs and refuses to make a refund, you should obtain at least one estimate from an independent body shop as to the amount of damage as soon as you become aware of the problem. If the estimate exceeds five percent of the suggested retail price, you should present this evidence to the dealer and demand a refund under § 396-p(5). If the dealer still refuses to make a refund, file a complaint with the Consumer Frauds and Protection Bureau, which will attempt to resolve the problem through mediation or, if a pattern of complaints exists against the dealer, by legal action. You may also wish to consult with a private attorney to discuss the availability of other rights and remedies.
I found this on the NY AG's web site a few days ago:
I have decided to sent a email to Mr. Spitzer's office asking where this issue would fall under. I also included a link to this thread.
I am also typing a formal request to Boat N RV asking for a full history of this boat and a full refund.
..a email from the BoatU.S. Consumer Protection Bureau saying they have seen this thread and would like me to keep them updated.
Bussman
Phil Smoker worked out a deal for me today and I am still trying to work out the details. I will update you guys tomorrow night after I speak to Phil Smoker again tomorrow. Mr. Smoker is trying very hard to make this right for everyone involved.
If Phil Smoker works this out Let us know. I want his email so I can request advertising info I can put at FISH307 for him. I like to promote products where they truley look out for their customers.
I hope you dom't mind George.
Jeff
aka: iceisnice
I don't know if this is a coincidence or not but I just saw that the latest member to join MFF is named BoatnRV.
Get ready for the lavish gratuitous praise
I got a call at work from Eric Geiger (the General Manager of Boat N RV Warehouse where this whole mess got started) and he wanted to let me know how disappointed he was. He felt that it was unfair that everyone thinks Phil Smoker is replacing the motor and canvas. He wanted me to make it know that it is Boat N RV Warehouse that is doing all this at there expense. I told him I also misunderstood this. I was under the impression that Boat N RV was replacing the motor and Smokercraft was doing the canvas. He said if I wanted to try to get a motor and canvas from Smokercraft I could try but he was willing to do this because he didn't want upset customers.
We talked a bit more and he really thinks I have been unfair to them. He said I never even brought the boat back to them to try to fix it before I involved others. I told him I might have moved a bit faster then I normally would but lately I have been having some bad luck and I felt like Boat N RV Warehouse was hopping in line to screw me like everyone else has been doing.
I promised him I would post this so that everyone is aware that Eric Geiger of Boat N RV Warehouse in West Coxsackie is the person responsible for replacing the motor and all my canvas. I also told him I would continue to post updates of what is done and how we get this resolved. I think after talking with him today we have come to an agreement that I they will be doing what they can to make me a happy customer and that I need to try to be that happy customer. ;)
Bussman, your first instincts are usually right, stay mad, you have a right to!
is this thread old enough or not BORING Everytime I check this site out..fishing buddies.....you're either part of the problem...or part of the solution...we all stick together....whats your problem?...sure hope you never need membership help with something.....Grump :-\
this tops the list Fishing site or whining site get over it.........!!!!!!!
is this thread old enough or not BORING Everytime I check this site out
this tops the list Fishing site or whining site get over it.........!!!!!!!
The silence on Boats and RVS parts speaks a thousand words. This forum gives you the opportunity to set the record straight....could have been a coverup by an employee who no longer works there!! ::) ::) offloading junk onto an unsuspecting new buyer who wont complain ::) ::) WHATEVER.....dont expect any representative of THAT PLACE to try and explain.....THEY WON'T be fanning the fire would they?....Grump :blink:
Geiger and Boats and Rvs deserve a chance to tell their side of the story. I have never in my life bought something new only to find that the seller had substituted used for half of the item. Boats and Rv must have an explanation. The lack of one can only point to actions that would probably point to actions that are criminal. Hopefully Boats and Rv will respond in this forum with a plausible reason of how this could have happened. The guy deserves a chance. It is a very safe bet he is monitoring this post, and we owe him the chance to tell his side of the story.
Well, Mr Geiger and Boats and Rv, the ball is in your court
You know I've been thinking. Maybe he has sought legal advice which has told him specifically NOT to reply to this thread.
It seems to me that Bussman is getting his boat fixed
Mike
he is bieng calm if ya ask me....i would already be in custody
billybono
Billy-I'd bail you out.
Actions speak louder than words for me. The action of installing a used lower unit on a new boat trumps the promise to replace it.
Bussman, If the dollar is mighty then effect their ability to make it.
I know its more difficult on your end but try this.
1. definitely get a civil case started, they pressure will begin to work, save all documents, emails, and record all conversations with theses people. Notify them that you are recording (legal issue).
2. Go into the store as often as possible and complain as to see the manager and then begin to get loud!!!I know nobody like to be that guy, but if other customers see a upset client, they will think twice about buying and it will effect business.
3. Call your local attorney general offices, not albany, they may have existing files going.
I worked there and they have the least power, only if there are many with the same situation.
4. Call and complain to the better business bureau, not that effective but gets a track record going like the AG's office.
5. Possibly get and ad in the newspaper and let others know and see if all of you can get a settlement you can live with.
6. Pressure Mercury and let them know about the dealership and the product! why will they not honor the warranty? Were you sold a item under false pretenses? or is it product defect?
June 9, 2006
Robert Colmerauer,
This letter is in rebuttal to Eric Geiger of Boat N RV Warehouses response to my complaint #33004208. He is trivializing this entire issue. He wants to focus on the paint but continues to ignore the issue of mechanical problems reported to Mercury before I purchased the boat and motor. The largest but not only issue here is that they had a problem with this motor that is documented with Mercury yet Eric Geiger continues to try to make this out as me complaining about paint. In his letter dated May 19, 2006 he claims he offered to replace my lower unit no cost to me including travel time. This is a false statement. Actually at the time he wrote that letter he had not offered to repair or replace anything. His warranty man (Danny) claimed my Motor was 100% even after I emailed them pictures of the lower unit showing the paint and confronted them with the fact that there was no record of the resolution to the problems reported to Mercury.
As you recommended, I will pursue this with an attorney if need be and I understand that since Boat NRV has already received an Unsatisfactory rating with the BBB that there is nothing more you can do for me. I would request that you do not record this as resolved because Boat NRV has twisted this issue to make me out to be the unreasonable one.
George Bussiere
I have added your rebuttal letter to the complaint file and sent a copy of
your letter to the company. I have also changed the status of the complaint
to unresolved. If they do respond to your letter a copy of that letter will
be sent to your for your review. If you go to court please inform us of the
outcome of that procedure. I am sorry the BBB was unable to help you reach
a resolution to the complaint.
Sincerely;
Robert Colmerauer
Complaint/Inquiry Manager
[email protected]
The phone number is right there.
Should we all start calling him?
:evil:
To set the record straight Mr Bussman: (1st and last response by Boat-N-RV Warehouse)
Mr. Bussiere, AKA Bussman, purchased a 2006 192 Smokercraft with a 115hp Mercury from Boat N RV Warehouse on 4/22/06. Everything agreed on during the sale was put clearly in writing. When Mr. Bussiere came to pick up his boat he had an on water demo with a Boat N RV Technician. After his demo Mr. Bussiere claimed that he believed he was going to receive additional canvas for his boat. After a review if Mr. Bussiere’s paperwork it was found that he was not entitled to any additional canvas, however Boat N RV offered the canvas at less then our cost.
Upon completion of the canvas Mr. Bussiere took delivery of his boat. Shortly after taking his boat Mr. Bussiere contacted Boat N RV Warehouse and stated that there was a spot on his canvas and that the paint on his lower unit was peeling. Mr. Bussiere was asked to bring in his boat as soon as possible. Mr. Bussiere refused to bring the boat to us. The General Manager of the store contacted Mr. Bussiere personally and offered to have someone pick up his boat, make any necessary repairs and return the boat to him. Mr. Bussiere declined and also stated that he is going to ruin Boat N RV Warehouse with postings on myfishfinder.com.
After confirming that the lower unit on Mr. Bussiere’s boat was in fact new the General Manager again contacted Mr. Bussiere and offered to replace the lower unit on the motor at no cost. Mr. Bussiere then stated that he would not let Boat N RV see his boat unless he was given a new motor. Boat N RV agreed to give him a new motor and new canvas. We were very interested in seeing the condition of the boat and motor. Mr. Bussiere continued to slander Boat N RV on myfishfinder.com. At this time Boat N RV Warehouse decided that we did not wish to have Mr. Bussiere as a customer. We offered to refund the full purchase price of the boat. At this time Mr. Bussiere disclosed that there was physical damage to the boat.
The arrangements were made to repurchase the boat with the understanding that the boat will be returned as delivered, to include the original lower unit that was changed locally by Mr. Bussiere. The original lower unit was not returned and therefore Boat N RV Warehouse never had the opportunity to inspect or repair the boat, canvas, or motor. The attached photos of Mr. Bussiere’s boat clearly show extensive physical damage to the hull of the boat. These photos explained why the customer took delivery and never allowed Boat N RV Warehouse to inspect the boat again under any circumstances.
There is a reason that we are the areas #1 Smokercraft Dealer. Our Customers satisfaction is our #1 priority.
(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2524.jpg&hash=60c1ecb322ef912f6843e856a625a091)
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To set the record straight Mr Bussman: (1st and last response by Boat-N-RV Warehouse)
Mr. Bussiere, AKA Bussman, purchased a 2006 192 Smokercraft with a 115hp Mercury from Boat N RV Warehouse on 4/22/06. Everything agreed on during the sale was put clearly in writing. When Mr. Bussiere came to pick up his boat he had an on water demo with a Boat N RV Technician. After his demo Mr. Bussiere claimed that he believed he was going to receive additional canvas for his boat. After a review if Mr. Bussiere’s paperwork it was found that he was not entitled to any additional canvas, however Boat N RV offered the canvas at less then our cost.
Upon completion of the canvas Mr. Bussiere took delivery of his boat. Shortly after taking his boat Mr. Bussiere contacted Boat N RV Warehouse and stated that there was a spot on his canvas and that the paint on his lower unit was peeling. Mr. Bussiere was asked to bring in his boat as soon as possible. Mr. Bussiere refused to bring the boat to us. The General Manager of the store contacted Mr. Bussiere personally and offered to have someone pick up his boat, make any necessary repairs and return the boat to him. Mr. Bussiere declined and also stated that he is going to ruin Boat N RV Warehouse with postings on myfishfinder.com.
After confirming that the lower unit on Mr. Bussiere’s boat was in fact new the General Manager again contacted Mr. Bussiere and offered to replace the lower unit on the motor at no cost. Mr. Bussiere then stated that he would not let Boat N RV see his boat unless he was given a new motor. Boat N RV agreed to give him a new motor and new canvas. We were very interested in seeing the condition of the boat and motor. Mr. Bussiere continued to slander Boat N RV on myfishfinder.com. At this time Boat N RV Warehouse decided that we did not wish to have Mr. Bussiere as a customer. We offered to refund the full purchase price of the boat. At this time Mr. Bussiere disclosed that there was physical damage to the boat.
The arrangements were made to repurchase the boat with the understanding that the boat will be returned as delivered, to include the original lower unit that was changed locally by Mr. Bussiere. The original lower unit was not returned and therefore Boat N RV Warehouse never had the opportunity to inspect or repair the boat, canvas, or motor. The attached photos of Mr. Bussiere’s boat clearly show extensive physical damage to the hull of the boat. These photos explained why the customer took delivery and never allowed Boat N RV Warehouse to inspect the boat again under any circumstances.
There is a reason that we are the areas #1 Smokercraft Dealer. Our Customers satisfaction is our #1 priority.
There is a reason that we are the areas #1 Smokercraft Dealer. Our Customers satisfaction is our #1 priority.
Mr. Bussiere, AKA Bussman
These photos explained why the customer took delivery. this it total gobbleygook!! what in the h_ll does the photos have to do with the customer taking delivery? ::) ::)
We moved into our own home finally and we don't have internet access there yet. :( Unfoutinately all I can say anyway is its in the lawyers hands and I have been asked not to post anymore on this subject. :-\ Thank you all for your support and I am very very sorry I can not go into detail on what is going on. It makes me sick just thinking that I am not going to be able to close this issue here but I guess this is how things work in this world we live in these days :-[
Bussman
wow I cant even believe what i am reading!!! Can that sailsandwales guy really give out someones personal information (last name) legally????
Stick a fork in him, I think he's about done.
Mac