My first phone was a Sprint, I got it in 2000 and had it for less than a year. To this day i will still call that bit of business with them the worst I have ever been treated by anyone, including my ex-wife.
The phones were junk and never worked right, and they would give me a loaner with a different number to use while they fixed it. Once, I was without my phone for a week while a tech "looked at it".
Billing was a whole new set of problems. Every month when the bill came I could count on sitting on the phone for at least an hour to argue to a bunch of bogus charges. Their customer service agents were uninterested in helping, and I could be transfered a dozen times every time I called. I got so sick of these hunyuks and their garbage service so I finally pulled the plug and paid their disco fee.
I had AT&T for a while after that, they did a very good job. My boss urged me to switch to Nextel so we could direct connect for free instead of paying air time. Nextel was fantastic for a long time, customer service was good and the coverage was great until Sprint took over
I swear they turned the power down as soon as they took over because my phone that worked everywhere suddenly worked nowhere. I could count on the call dropping at least once before I was finished with my conversation and when I called to report the problem I found out that customer service was a thing of the past.
When I couldn't keep a call connected for more than a few minutes in St. Paul (the core of the Twin Cities), I decided to disconnect. I called Nextel and they told me that I was in a poor service zone (Twin Cities?) an I qualified for a Hybrid phone that used both networks. When I received the phones in the mail, I called to activate them. A customer service rep told me that they couldn't get the hybrid phones to work in Minnesota an I should sent them back to sprint (they made me pay postage). After this I pulled the pin. I thought they were stepping up when they told me they weren't going to charge me a disco fee, but when I got the bill there was a $400 fee on there for disconnect and they refused to remove it. On that same bill I was being charged for those hybrid phones so I called them back and they said they never received the phones and that I had to pay for them
I finally had to call FedEx to get a copy of the invoice to prove to them that they DID receive the phones back and someone from their company signed for them.
It took two more months to get this bill square enough for me to pay it, and I still payed for the disconnect fee!
All in all, Sprint is the most worthless company I have ever dealt with and they should be ashamed of themselves.
I usualy dont post on rant threads or rant myself, but I take any oppertunity I can to prevent others the misfortune I had with this company.
