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MFF US Northeast => New York => Topic started by: bussman on May 14, 2006, 06:17 PM

Title: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 14, 2006, 06:17 PM
Consumer alert!  :cursing:

Boat-N-RV Warehouse
West Coxsackie, NY 12192
Phone: 518.731.9900

SOLD ME THIS BRAND NEW MERCURY 115 HP 4 stroke!
(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fwww.myfishfinder.com%2Fpictures%2Fdata%2F500%2Fmedium%2Fmotorpaint.JPG&hash=c3c55948b36edc2012e71ab1aa3c49e9)
This is what happened when I took it out one time!

I am trying to work this out with them but as of right now I am disgusted with them. I am way to mad to type the entire story but I figured you guys would be interested in what this store considers NEW!






Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 14, 2006, 06:29 PM
Bussman....I think you better type the whole story....Its very obvious the "factory" black paint is missing....but for some of us...well...maybe I am blind.....is there more?.....Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: gunner1 on May 14, 2006, 06:49 PM
If you want a little moer pulling power (maybe) tell them that you have been hearing horror stories from other people who have had absoulely horrible servive there. ( this IS the one in Coxsackie, right?) I personally know of someone who bought a brand new Bayliner from them and had to bring it back within a month for motorwork. I believe it wound up having to be replaced. Now, maybe that's not their fault but here's the kicker: When the guy went to pick up his boat and brings it home he realizes that they had SWITCHED his brand new prop for an old beat up one then tried to say the had no idea how it happened. They also quoted this same person one price over the phone for winterization, rthen when he went in told him a price that was significantly higher! You may want to return your motor and go to someone else.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 14, 2006, 06:54 PM
To sum it up I have been battling with this store since I bought the boat. They got paid and in my opinion dropped the ball and walked away with my money! They screwed up the canvas ( different colors) and didn't have the boat ready when I went to pick it up 2 weeks after I bought it. I was 20 minutes late after waiting 2 weeks so they could prep it and I had to wait while they did a half "hearted" cleaning job!! There was even drill shavings all over it. They had no intention of taking me out in the water but thanks to a maintenance man (FRANK THANK YOU!) we did get to go on a test run! It was a good thing we did because he had to work on it on the water even though they supposedly took it out for a test run and it was ready to go! the following week when I finally did pick it up, it was even dirtier then the week before!

They wanted me to pay $165 to put a transom saver on the boat after the parts department told me they ranged from $30 -$60 and were really easy to install. The canvas they did put on the boat has bleached marks all over it and the list goes on! This motor thing was the final straw!! The first time I took it out the paint starts coming off and it is now obvious this lower unit has been painted over the factory paint! I bought a NEW 2006 BOAT AND MOTOR AND THAT IS WHAT I SHOULD HAVE GOTTEN!!

They don't seem to really understand or care how mad I am getting! I have emailed, left messages and talked to people and I don't feel that they are going to act on this until I get a lawyer involved!

Thats the short version!!

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Dr. IceGeek on May 14, 2006, 07:04 PM
maybe they would appreciate a call from your lawyer.  I'm not one to advocate suing someone just becasue we are a sue happy society, but when you are wronged they should make it right for you.  It seems evident to me that you don't have a new engine on your transom, and if you paid for a new engine that's exactly what you should have gotten
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: hammerhandlehater on May 14, 2006, 07:29 PM
My brother's in-laws had a horrible dealing with them over their new camper. I am not sure of the specifics but it sounded ugly.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 14, 2006, 07:36 PM
Quote
I bought a NEW 2006 BOAT AND MOTOR AND THAT IS WHAT I SHOULD HAVE GOTTEN!!
...new Mercury outboards carry a standard 3 yr warranty....its good at any Mercury outboard dealer.....sounds like you have more than afew problems which no doubt should be addressed legally....I suggest that contacting Mercury direct to advise them on what has transpired so far with your supposed "new" outboard....me thinks this will get part of the ball rolling so to speak.   Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 14, 2006, 07:39 PM
yeah thats total bs. your a lot more patient than i am, id probably already have a few cinder blocks through there window. i would call the spitzers office tomorrow


                             billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 14, 2006, 07:47 PM
yeah thats total bs. your a lot more patient than i am, id probably already have a few cinder blocks through there window. i would call the spitzers office tomorrow


                             billybono

I plan on it!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: deerslayer92163 on May 14, 2006, 07:59 PM
atty general has a website were you can lodge a complaint they will get right back to you i had to do a similar complaint

http://www.oag.state.ny.us/ (http://www.oag.state.ny.us/)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: seaweed01 on May 14, 2006, 09:04 PM
At this point let the legal people handle it,  good luck George.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 15, 2006, 12:08 AM
wow, lawyer and a call to Merc, sounds like the next step, sucks to when the best fishing is becoming to the HOT!!!!! stage  ;D

If you buy and pay for new, you most certainly have NEW.
Good Luck.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 06:36 AM
One of the other things that burns me even more is that on Thursday I spoke with Eric Geiger who is the General Manager of the Coxsackie store. I sent him this and other pictures that night and I have not heard from him since. So I emailed Mike N. on Saturday. He called me back AND sent me a email the next morning.

Mike is the general manager of the Boat n RV Outlet in Qweensbury. "His" store has tried to help me out through this entire ordeal and I appreciate that. I want to make it know that this other store has tried to help me when they really didn't have to. The 2 stores are a part of a franchise, but I don't think its right to hold both accountable for ones actions. The corporation YES but why should one store suffer due to the others problems!

Anyway, he told me that I should be getting a call from the Manager of the Coxsackie store some time on Monday and my first reaction was one of relief BUT after thinking about it a while it started to get me even more upset. Mike got back to me and it wasn't even his problem to fix! Why hasn't the other manager??
He must have been working since Mike said he spoke to him Saturday!!!

Guess maybe he was out this weekend enjoying his boat?? :cursing:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on May 15, 2006, 07:25 AM
       If both stores are part of a franchise they're probably both aware of the policy, and quite possibly in cahoots with each other, using the "Good Cop - Mean Cop" tactics on you to stall off this kind of situation.
       This is not a contingincy case where a lawyer takes it for free now and gets a third of the settlement. You will have to pay a lawyer up front, to sue in a CIVIL matter. This is not what you want. From your explanation regarding the 'Test Run' that was obviously never performed and a few other things, every employee in the place is aware of this problem and getting some 'Rip' out of you to line thier own pockets.
        You need to call: The Better Business Bureau to find what other and how many complaints have been lodged against this group, then you need to contact the Attorney General's office, the Consumer Protection Agency of New York State, and the Mercury people to alert them to your intentions.
        Be prepared for a summer with no boat, and be sure to photo document what-where-when-who- and how all this has happened, including paperwork and 'phone calls. I strongly reccomend starting a daily journal labeled 'Boat' and keep track of every verbal, or other kind of transaction. Get names and all else. If you have financed this be sure to notify your lending institution of the problem and get them involved. Customers often default on loans of this type because of scenes like this, and some lending outfits, afraid of default, won't give you the loan based on the company's past practice's. They are financing a criminal activity, but won't tell you, just deny the loan on some grounds like 'Policy' or something.
        The result you want is for this to become a CRIMINAL matter with full restitution and jail time for the owner as opposed to a CIVIL matter wherein they may, (or not) pay you anything ever. Many dollar awards from Civil Court proceedings are NEVER paid when the place, or the owner, incur a successfull bankruptcy. You lose.
         Call Mercury with the Model and Serial number in hand and ask if that motor has ever been registered and/ or serviced under warranty for anything at all. Ask them where the water jacket plug is where they stamp the original factory number and see if they're the same. Good luck with this. These deleted explitives really belong in jail.
           
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 08:04 AM
Well I called Mercury and they had information for me.

In January Boat-N-RV Warehouse called them and reported a noise in the lower unit. Mercury authorized them to do an inspection. In February they reported back that it was a Bent Driveshaft. Mercury told them to contact the Boat Manufacturer because some one must have bent it. I have called the Attorney generals office and I will be filing a complaint with them.

 :cursing: :cursing: :cursing:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 15, 2006, 08:27 AM
Sounds like the ball is rolling down hill for the Boat and RV place and you've got a good case on your hands, but sucks that you have to deal with there screw up.
Best of luck and hope that you get a nice upgrade or something out of the heartache and stress you've put up with.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 09:12 AM
Update:

Called the Manager and he told me he needed to look into it more. Assuring me if it wasn't registered its NEW!
I then got a voicemail massage from the warranty Representative saying there is nothing wrong with the motor. There is no bent shaft. I called back and had to leave a message. Figures! The message I left was that Mercury already said its not covered so I know there wrong. I also pointed out that they still haven't looked at the pictures of the paint which we all know will not be covered under warrentty. I am steaming right now!! Hope this is making sense!!

After I got mad and yelled at a machine I realized this was a waste of time. I canceled what I have planned for today and I am going to go there. I called the local news and they are interested in how I am going about using the internet to get the word out. If anyone has an information, I could sure use it. If you do not want to go public with it at least PM me. The fact that overnight I got stories of 2 others who have had problems with this store speaks volumes.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 09:23 AM
Email reply from mercury:

Quote
Mr. Bussiere,

Thank you for the email regarding your 2006 Mercury 115hp engine, serial
number XXXXXXXX.  We appreciate the opportunity to respond to your
concerns.

Unfortunately, the link to your photo did not open on our end.  We
understand that it is a frustrating experience you have encountered.
Mercury must work through its dealer network to resolve issues such as
yours.  Please contact your selling dealer regarding this current issue.
If you are not getting the results you are looking for, please contact our
Mercury Outboard Customer Service Department.  Our business hours are
Monday thru Friday, 7:30am- 4:30pm, CST.

Our contact number is 920-929-5040.

Sincerely,

Mercury Outboard Customer Service

Ref:2006-77843
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 09:31 AM
I am in the process of linking this thread to a number of web sites I am on! People need to know what is going on!

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 09:51 AM
I called the Boat N RV warehouse and asked to speak to Eric Geiger again! they said he is busy but could take  message. I told them to give him this web site address to see how serious I am!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 10:25 AM
I just called Smokercraft and Phil Smoker will be calling me back. He is in a meeting.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 15, 2006, 10:31 AM
Thank you for the continuous updates!  I'm getting ready to research a boat purchase, and guess where i WILL NOT be looking!  Information like this is priceless, and should be considered very important to individuals such as Mr. Geiger.  Unfortunately these individuals often lack the education and intelect associated with running a business.  There in it for the all mighty dollar, and not the consumers.  Please keep us posted as to your progress, and best of luck.  Of all the people I've met here and on IS, you're probably the least deserving of this type of treatment.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 15, 2006, 10:50 AM
Bussman, If the dollar is mighty then effect their ability to make it.
I know its more difficult on your end but try this.

1. definitely get a civil case started, they pressure will begin to work, save all documents, emails, and record all conversations with theses people. Notify them that you are recording (legal issue).
2. Go into the store as often as possible and complain as to see the manager and then begin to get loud!!!I know nobody like to be that guy, but if other customers see a upset client, they will think twice about buying and it will effect business.
3. Call your local attorney general offices, not albany, they may have existing files going.
I worked there and they have the least power, only if there are many with the same situation.
4. Call and complain to the better business bureau, not that effective but gets a track record going like the AG's office.
5. Possibly get and ad in the newspaper and let others know and see if all of you can get a settlement you can live with.
6. Pressure Mercury and let them know about the dealership and the product! why will they not honor the warranty? Were you sold a item under false pretenses? or is it product defect?


Sounds like your getting screwed royal, and the scenario seems like there is some info missing?
Keep at it and best wishes!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bigredfishing on May 15, 2006, 10:59 AM
OMG george, that is horrible!! Gimme a call if you need anything.

I will do everything I can to get the word out on these CROOKS!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: 1tigger on May 15, 2006, 11:17 AM
...new Mercury outboards carry a standard 3 yr warranty....its good at any Mercury outboard dealer.....sounds like you have more than afew problems which no doubt should be addressed legally....I suggest that contacting Mercury direct to advise them on what has transpired so far with your supposed "new" outboard....me thinks this will get part of the ball rolling so to speak.   Grump

I agree 100% !!   Also a suggestion .... Doccument everything , who you spoke with each time , time of day , what was said by all parties and the end result of the conversation  weather it be by phone or in person .
If you do need to take leagle action all your notes will help .
Do not let them know you are doing this or they will clam up and you wont get anywhere . Good Luck
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 12:22 PM
Called our bank (BANK US) that did the loan and informed them of what is going on. After all they bought the boat with me right!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: 1tigger on May 15, 2006, 12:25 PM
Unfortunately I'm not sure the bank will care !
All they know is SOMEONE will pay them back !
Good Luck
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Eye Hunter on May 15, 2006, 12:40 PM
Bussman, Had a friend of mine buy a new 33' fifth wheel from them about 6-7 years ago and they were sold a piece of junk. Leaked like a siv and I don't think they ever got it fixed right. I have heard nothing good about boat & RV . Good luck,
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 01:18 PM
Filed a complaint with the Better Business Bureau. I guess they have a few!

Boat NRV Warehouse complaints (http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000039001608)


Take note:
Quote
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 6


Guess I should have looked here before buying from them!
 :sick:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 01:27 PM
Just got off the phone with the Times Union's is Robert Brill and I emailed him a link to this thread.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 15, 2006, 01:31 PM
Bussman...really want to get them going??  Write a letter to the local paper, or all the papers in the area if more than one..there must be some sort of section in the paper that would publish this....you'd target a much larger segment than whats on here alone..and if they see you're that serious the guy may not be "busy" next time you call the marina...Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: spoonfed on May 15, 2006, 01:31 PM
i purchased a new boat and instantly had motor problems.the marina kept the stall thing going and mercury were dragging their feet so i used the removable soap type bars and wrote on the boat that they were crooks
and the boat was a lemon.bold writing.i parked it in front of the marina i purchased it at and left it there.i had a message when i returned back home that they wanted the boat moved. i left it for 2days(public street) when i received a call from the owner of the marina.my boat was fixed in three days.new motor and outdrive.

my point is dont play their game and show them your serious.

stay on mercury, they dont want a bad name from a bad dealer.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 01:55 PM
Sent this link to news channel 6 in Albany too!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 15, 2006, 01:59 PM
These are all good ideas, but CYA, documentation is key!
The public buys products from them, if no will buy then the strayegy will work.
This is a very small scope for a larger issue, wrong platform!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 02:04 PM
You under estimate this method. I hope these guys don't make that mistake!! NY is a large majority of the membership of this site and I have links to this thread on a half dozen forums. Watch the views as they pile up!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 15, 2006, 02:20 PM
You under estimate this method. I hope these guys don't make that mistake!! NY is a large majority of the membership of this site and I have links to this threrad on a half dozen forums. Watch the views as they pile up!

all i know is if george tells me the service is crap and dont buy, then i listen. who wants any headaches when buying something for pleasure????   ill tell everyone i know about this incodent thats for sure


    billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: sbfpa_Mike on May 15, 2006, 02:24 PM
The wrong platform?? This is where is should all start. The beauty of this site is the sharing of information between our fellow sportsmen and women. We need to watch out for each other first, there are too many out there trying to screw us and take away what we have EARNED!!! It's jerks like this that take advantage of good-natured, honest, sportsmen and women. These people need to stop trying to get every gosh-darn dollar and start taking care of the people who take care of them. It is up to us to DEMAND that we get the service that we DESERVE!!! Every dollar that we hand over means something, we all need to act like it. The news and papers are full of people whining and crying about the stupidest things. The courts are full of people trying to sue others for meaningless things. It is time that the people who deserve attention, get that attention. It is "sad, but true" that the squeaky wheel gets the grease, so be as squeaky as you have to be!

Mike
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 15, 2006, 02:24 PM
Filed a complaint with the Better Business Bureau. I guess they have a few!

Boat NRV Warehouse complaints (http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000039001608)


Take note:

Guess I should have looked here before buying from them!
 :sick:
wow, looks like they have a few problems, at least your not alone out there.
And again, these companies under estimate the connections and media influence that fisherman have at times.  ;D
Keep the ball rolling and keep us updated in your battle.
Gooooood   Luck  8)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 02:26 PM
I would love to see you guys all link this thread to any place you think it might help get the word out. Even if I don't get this resolved to my satisfaction at least I will know I did all I could to prevent someone else from having it happen to them!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 15, 2006, 02:29 PM
I would love to see you guys all link this thread to any place you think it might help get the word out. Even if I don't get this resolved to my satisfaction at least I will know I did all I could to prevent someone else from having it happen to them!
not a problem, will do  :evil:
I got ya posted on 2 other fishing sites I frequent.  :flag: need to get the word out.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: killitandgrillit on May 15, 2006, 02:30 PM
I'd be doing the same thing G. Spread the word that they suck, eventually they might actually fix the problem. I'd drive down there with my lawyer in the passenger seat and my boat hooked to the back. What they need is a nice threatening letter or something to show your serious. Take them to small claims court after you get the newspapers' attention.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 15, 2006, 02:31 PM
bussman.  I bought an Evinrude about 12-13 years ago.  After a year I hit a rock and destroyed the lower unit.  I called Evinrude (or wrote) and explained how I have 2 evinrudes, my dad has two, my brother has 2, and they supplied me with the new lower unit AT COST.  THAT was customer service.  In my mind, both the dealer and Mercury are dropping the ball.  A big company like Mercury should take better care of the ultimate consumer, not just 'well ya gotta deal with our dealer'.  Push them as hard as you can...OC

ps.  I will be buying a new boat next year.  Guess what dealer and what brand I will NOT be dealing with...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: oakorchardfishking on May 15, 2006, 03:31 PM
This is definitely the RIGHT platform to be working with for something like this!
There are almost 3000 people on this site, of which Im sure the majority are NY members!
This will definitely transfer the word of mouth about "BAD BUSINESS"!

Think about it this way... If I posted that one of our favorite fishing holes had a major oil spill in it (god forbid), and 30 of you planned on going there this coming weekend... then a few of you will read it and it will get passed on to your friends and then on to their friends and so on...  I just save you all alot of money on gas and other expenses for that weekend!
What Im trying to say is, George has a good thing going here by transfering this link around to other websites... Word of mouth can go along way and will severely damage business to this company!

Also, your local newspapers and all papers usually have a section called "opinions" or "editorials"....  this is where you write a letter to the newspaper explaining you problem... then a 1000 eyes read this and it again gets passed on and on and so on....
Use all the powers and possibilities you have at your fingertips and spread the word!
(I could give you a small example of how well this all works from experience at a pizza joint I used to work at... small in comparrison but definitely the same issue! The power of personal voice and some creative writing took care of that problem!)

Good luck George!

 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: GAMBELL on May 15, 2006, 04:05 PM
Good luck with this problem.  I hate seeing crap like this happen.  I had a boat that a weld snapped in.  I sent it back to the dealer and it took them 5 months to repair.  I ended up buying another boat to keep fishing.  When I got it back, I ended up selling it. 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: dawg on May 15, 2006, 04:15 PM
 LIKE OTHERS SAID DOCUMENT DATE TIME WHOYOU TALKED TO AND WHAT WAS SAID START A NOTEBOOK DIARY YOU WILL BE PLEASED AS THIS SITUATION CONTINUES.  AND FORMOST THANK YOU FOR THE WARNING TO STAY AWAY FROM BOAT AND RV WAREHOUSE ALMOST STOPPED TO LOOK AT ONE OF THOSE SMOKERCRAFTS THIS SAT BUT DIDN'T CAUSE I'M NOT A BIG FAN OF MERC RATHER SEE A HONDA OR YAMAHA.PLEASE KEEP US POSTED AS I MAY BE PURCHASING WITHIN THE NEXT YEAR.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 04:38 PM
Just got off the phone with Mercury. Seems the numbers may not match the motor. The serial number is for a saltwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 15, 2006, 04:40 PM
Just got off the phone with Mercury. Seems the numbers don't match the motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.
wow, a little motor tampering now, lower unit swapping.  :P
sounds like the light at the end of the tunnel is getting closer.  ;D One can only hope.  :thumbup_smilie:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bigredfishing on May 15, 2006, 04:41 PM
Just got off the phone with Mercury. Seems the numbers don't match the motor. The serial number is for a slatwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.

Wow dude...now that is HUGE - you may REALLY have them by the balls now.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 04:48 PM
I figured I would look into why the temp isn't working on the fish finder and it looks like the wrong transducer. I think I got a boat made up of all the parts and pieces everyone else brought back! I am bringing this thing back!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 15, 2006, 04:57 PM
bad business aside...it sounds as though there may be some illegal activity going on with these guys...those numbers are there for a reason and for the numbers not to match on a brand new motor doesnt seem right...ill be watching bussman keep us posted!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 15, 2006, 05:01 PM
Just got off the phone with Mercury. Seems the numbers don't match the motor. The serial number is for a slatwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.

Make sure after you get to the bottom of all this you keep the newspapers posted.....the "lemon" you have may otherwise end up in some poor other suckers hands....Esox

I hope Merc comes down on these guys hard....
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: MXFisher on May 15, 2006, 05:40 PM
Just got off the phone with Mercury. Seems the numbers don't match the motor. The serial number is for a slatwater motor. They want pictures and they are going to get to the bottom of this. I have a name and he said he will handle this personally.



WOW....Sounds like this dealership has crossed the line from legitimate (taken with a grain of salt of course) to full blown criminal enterprise!!!. I would do everything in your power to make there life a miserable as possible. 

Just remember.....


If you f$%k with the bull (or bussman) you get the horns!!!


Give'em the horns and keep us updated on there criminal enterprise.


656
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 05:41 PM
Here is a few pictures I sent Mercury.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 15, 2006, 05:43 PM
just watch your back Buss...from the looks of this outfit they are no stranger to the shady deal and may know a trick or two  :-\ 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: MXFisher on May 15, 2006, 05:51 PM
Here is a few pictures I sent Mercury.



HOLY S&^T, that isn't even close, turns out there not even good criminals. I hope you drive these guys right into the ground so this happens to no one else.



656
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: MXFisher on May 15, 2006, 05:52 PM
Good luck with this problem.  I hate seeing crap like this happen.  I had a boat that a weld snapped in.  I sent it back to the dealer and it took them 5 months to repair.  I ended up buying another boat to keep fishing.  When I got it back, I ended up selling it. 


Gambell, you didn't happen to buy the 1st boat on Manitou rd did you?



656
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on May 15, 2006, 06:18 PM
Give me a call tomorrow  and I will show you where the attorney general office is.  Bring the crime scene with you. 
I will send the link to the Lake Champlain fishing forum if it is not already there.
Jim
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 15, 2006, 06:22 PM
I'm the guy who bought a brand new boat from them and a month later the engine went. After numerous attempts to  fix it, I kept getting stuck and towed in, they finally replaced the whole motor. Their mechanics did the work and it never ran right after that. Yes they did swap props on me and only till i refused to leave their shop did they give me a new one. I was told several times that they were working on the boat, several times that  they ran the boat and twice they had it out on the river testing it. Then I received a phone call a week later asking me if I had left the keys to the boat when I dropped it off. I said, if you have run it and tested it and had it on the river why are you asking me if i left the keys when I dropped it off a week ago? I was quoted a price of $150 for winterization and when i went to pick it up they told me $350.00. I refused to pay it and finally after arguing with them, they gave in. There was a guy there when I went in to pick up mine complaining that they had damaged his boat, they admitted they did it but told him it would be 2 weeks before they could get to it. He told them they damaged it they should make his boat priority. Be carefull of Queensbury because they also told me they would do something to help me out. I sold this boat and have bought another one. I wont even go into what problems my brother had with B&RV
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 15, 2006, 06:35 PM
How long ago did this happen to you? Did you report them to anyone?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 15, 2006, 06:39 PM
Crawdad...
Quote
Guess what dealer and what brand I will NOT be dealing with...
...dont blame the manufacturer on this issue...Mercury will come through...they have been around alot longer than this fly by night dealer.....its the franchise that has created this issue...and they will die by their own sword....Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 15, 2006, 06:40 PM
sent info and complaint to BBB and Attorney Gen. New Engine a year ago. the price change on the winterization happened last fall. I would not have taken the boat there for winterization except for the fact that it was under warranty
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Fishingking on May 15, 2006, 09:13 PM
Go down there and Ram them just hope they dont Dodge  :rotflol: :rotflol: Go kick some butt
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on May 15, 2006, 11:17 PM
Just put a link on another outdoor site in NY.  Behind you all the way Bussman!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: NyFisher on May 16, 2006, 12:56 AM
Followed the link bwalleye left at ny-outdoors to get here. Not a whole lot I can do to help, but I am for sure going to spread the word and never go there for anything. If ya ever want to do some sort of standoff in front of the buisness I will will be there. Hope it all works out and when ya get an actual boat outa all this, lets go do some fishing...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: RedWolfUSAF on May 16, 2006, 06:33 AM
Closing in on 900 reads....

3 new MFF members....

1 business about to learn that the customer is always right......

Keep rollin' Bussman
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: john-boy on May 16, 2006, 06:40 AM
I think maybe any company that is involved with this dealer should be notified and told about the shady dealings this place is  making , i for one wouldn't want these people representing my company .
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 16, 2006, 06:45 AM
Thanks you everyone for helping me get the word out on what is happening. Hopefully I will hear from them soon or get Mercury to deal with them. Todays plan is to go with Applejacks to the AG office and hopefully I will hear from Smokercraft today as well.

Incase any of you are wondering if I work for a living! ::)  I took tonight off! I was hoping to go down there and get this all resolved but I am not going anywhere until I get someone to tell me how there going to make this right IN WRITTING.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 16, 2006, 06:54 AM
we all work for a living and in one way or another we all work d**n hard for our money and dont need the aggravation you are gettin!

Crawdad......dont blame the manufacturer on this issue...Mercury will come through...they have been around alot longer than this fly by night dealer.....its the franchise that has created this issue...and they will die by their own sword....Grump

   good luck with the AG office G as it surely sounds as though some sort of fraud has taken place here. i would stsy on top of mercury also! they have a responsibility to see that that their motors are being sold by trustworthy dealers otherwise their name is no better than the dealers  :-\ . it takes more than a good motor to be a good company so i think they will ultimately step in and clear this mess up!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on May 16, 2006, 08:16 AM
        Bussman Sir. You mayhap should check and see what segmants of this might be covered by the Division of Motor Vehicles inasmuch as this boat is registered through them, which makes it a 'Vehicle' under their standards. The number on the 'Freeze out' plug on these motors is the final word and some shady dealers in the past, (and present) have tried to replace these to no avail since the manufacturer makes you jump through real hoops when you apply for a replacement. Call Mercury to find out what you have to do to get a replacement plug with even your own number on it.
         They may take a good number plate from a bad motor with no warranty coverage and swap it for a stolen motor but that 'Freezeout' plug is a surefire way to tell. Get the cover off and find that number. Ask Mercury what that number means with regard to that motor, especially since they've already said the other numbers were for a salt water application. Take a picture of the freeze out plug numbers and send it to Mercury to see if it matches their number stamps. Almost all motor manufacturers have their own steel leter/number styles and it's extremely difficult to copy 'em.
          Here's another little known fact: If/when, a law enforcement officer finds an unauthorized alteration of an engine serial number, which is a crime in New York and most other States, he MUST, (not MAY), act ASAP, as in seize the unit, and whatever it's connected to untill it gets straightened out. My friend Frank found this out the hard way with his boat motor too. They took his entire rig and arrested the guy who sold the boat to him. He got the boat and trailor back, but not the motor.
          A 'Salt Water' motor costs more than the regular kind and we all know at this point that these crooks didn't give you the gift of a better motor than you paid for. Sumpin's up here, and it would pay you to be as thorough as possible in this case.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 16, 2006, 09:03 AM
I have been working with Mercury this morning. the guy I have been working with has been great! He calls me back which is more then anyone else has been doing thoughout this mess!! They have authorized a local dealer to inspect the motor and report back to them.  ;D
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 16, 2006, 10:57 AM
Crawdad......dont blame the manufacturer on this issue...Mercury will come through...they have been around alot longer than this fly by night dealer.....its the franchise that has created this issue...and they will die by their own sword....Grump

Grump, I still think I will stay with Evinrude.  Proven customer service is important.  Plus, I think Mercury should have been a little quicker to help than what they put in the letter to bussman:

We understand that it is a frustrating experience you have encountered.
Mercury must work through its dealer network to resolve issues such as
yours.  Please contact your selling dealer regarding this current issue.


I think Mercury should have taken up the cause right then and there...The selling dealer seems to be the problem, and I highly doubt this was the first complaint Mercury received about them. Crawdad
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 16, 2006, 11:34 AM
Quote
Grump, I still think I will stay with Evinrude
...thats okay....just wanted to reinforce that it wasnt a manufacturers problem....and hey....maybe they didnt jump all over it at the start....if everyone that phoned with a complaint that should be resolved at the dealer level, then they wouldnt need them would they....it will get handled to satisfaction for Bussman....just watch....Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 16, 2006, 11:40 AM
I am glad to see that you are getting some reponses, especially from Mercury.  Besides yourself, Mercury has the most to lose here.  It sounds like Mercury now has a legal obligation to investigate your issue.

I am also curious to see Smokercraft's response, although the issue is with the motor, I would be concerned if I were them.

Keep on them!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 16, 2006, 11:40 AM
Thanks for the response Grump.  I like the Evinrudes, but the last couple of times I went to Canada, I liked the Mariners and the Mercurys also.  The forward/reverse on the throttle is very handy.  (All of my motors are tiller, even my 40)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 16, 2006, 12:34 PM
OK guys the boat is at Day Brothers and will be inspected most likely tomorrow. I will let you know what they find! I think everyone involved is making sure they keep there bottoms covered. I am fine with that as long as the truth comes out and I get satisfaction!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 16, 2006, 05:43 PM
Mercury called me again!  :D

The guy handling this wanted to update me before he went home for the day! :thumbup_smilie: He said after talking to Day Brothers he wants to send a Technical Representative out because the report was as I said. He is very concerned! He also said he was sorry for this and wants to try to get the experts on it so they can resolve it and get my boat back to me ASAP.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 16, 2006, 05:45 PM
sounds like progress!! funny how a little thing like a phonecall will make you feel better eh G... good for you, stay on them
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: 1tigger on May 16, 2006, 06:12 PM
Mercury called me again!  :D

The guy handling this wanted to update me before he went home for the day! :thumbup_smilie: He said after talking to Day Brothers he wants to send a Technical Representative out because the report was as I said. He is very concerned! He also said he was sorry for this and wants to try to get the experts on it so they can resolve it and get my boat back to me ASAP.
Remind him you should be compinsated for the fuel you used ,the phone calls and all the trouble . You my get some boat services offerd to you . I know you only want what you paid for and your boat back but they should make it rite with you !
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Eye Hunter on May 16, 2006, 08:15 PM
Bussman, maybe if you ride them enough they will offer you a upgrade for all your trouble.   ;D
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on May 16, 2006, 11:44 PM
'Great news Bussman.  Were with ya. 

Don't mess with a fisherman, don't even laugh
Or you'll get hooked with your own gaff 
You'll be beat with an Ugly Stick till nearly dead
And get your shads rapped till they Tru Turn red. 
You'll be jigged, spooned, and cast out of the pool.
And what you thought was profit will become nothing but drool

Trevor

I think I'll have another adult beverage now. Thanks don't mind if I do
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 17, 2006, 05:48 AM
Great Phone call!  Too bad that Mercury's Tech Rep can't go break some knee caps over at the RV joint....ah, the good old days.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 17, 2006, 07:02 AM
Glad to see Mercury is investigating further.  I think you will get satisfaction now! 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Coldfeet on May 17, 2006, 07:06 AM
Well it sounds like you are getting satisfaction at last. I hope that Merc. takes a good look into who they give (sell) their franchise to after this. Sounds like this place is out to rip people off, the old take the money and run theory. I also hope Smokercraft does the same, maybe both companies will pull their products from this so called dealer to save face for themselves. Both are quaility name products but for sure are getting a bad rap because of this company who is selling them. It's bad when a customer has to go through all this to protect his investment and himself from such a real scam artist like this group. I guess from now on if someones wants to buy new and sees this happen they are going to have to write down serial numbers of everything to protect themselves from fraud. It seems to me thats exactly what happened here. They set out a boat and motor, someone buys it, and they change the motors lower unit for no apparent reason who knows what else got changed from the time you looked at it and purchased it to the day you recieved it. Not exactly what you put your hard earned money down on thats for sure. You have to know something is up when the company doesnt even call the buyer back. If this was a used outfit it would be up to the buyer to protect himself, I didnt think it should be a "buyer beware" purchase of new products. Things like this give reputable name products a bad name. I would hate to think that Merc and Smokercraft need people like this in their buisness to make money. If I were them I would  surely think of pulling their products from them, make you a happy customer and others who have gone through the same thing you are going through. It only seems fair to me.
ColdFeet
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Robb on May 17, 2006, 07:27 AM
After reading through the whole post I think these are the same morons I bought a boat from years ago (boats R us) in Saratoga county, now they have a store in Clifton Park(boat n rv).

Anyways they yanked us around on a brand new Maxum, screwed up the financing, promised us a boat cover and we had to fight with them to get the cover. Real jerks to their customers.

I think a lot of these boat dealers take customers for granted, I bought a nice used Crownline a few years ago and they never cleaned it, they state inspected the trailer and there was no fluid in the brake cylinder, the brakes were worn out, just about everything they did they screwed up!! I had to fight with them to get new brakes and a discount for not having the boat ready. They finally made everything right, but you shouldn't have to threaten them with a lawyer when it should have been "right" in the first place!!


Glad to see you spanked their A$$es!!

Robb
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 08:21 AM
Oh I think this would be interesting to a lot of you as well. If I call the number on the Smokercraft website it directs me to guess who!

Boat N RV Warehouse
 :cookoo: :cookoo: :cookoo:

I live over 3 hours away from that store! :o Just think how many smokercraft customers are directed to this dealer by Smokercraft themselves. Smokercraft obviously needs to get involved here but as of yet they still haven't taken a serious interest in this.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 08:38 AM
I think this is something you guys might be interested in as well:

I live 172 miles from Boat N Rv Warehouse and there are 9 Smokercraft dealers closer to my house (all this data is from Smokercrafts website)but guess which place I get directed to if I call the Smokercraft number (1-866-719-7873) on there site.

Boat N RV Warewhouse

I wonder how large an area Smokercrafts has directed to this store? This doesn't seem right! If I were those other nine dealers I would be upset!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 17, 2006, 08:54 AM
Send smokercraft an email with a link to this thread.  That might get them a little interested. 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 09:29 AM
Just got off the phone with Phil Smoker. ;D

He spent quite a bit of time listening to me and he even looked up this thread.  :o He is going to get to the bottom of this and has assured me he will do it as quickly as possible. He is even addressing some other issues that I didn't point out on here that seemed small compared to this motor issue.

BTW he even mentions that he likes the way the Site is set up!! :clapping:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 09:42 AM
Just got off the phone with Mercury and they will be replacing the entire motor. :clapping: :clapping:

They offered to have Day Brothers do it and I told him that was fine but I also asked him to call Phil Smoker because Phil is looking for a dealer for me to go to that will handle this properly.

I believe Mercury and smokercraft will make this right now and I am very very happy!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 17, 2006, 09:45 AM
Glad to hear it Bussman!  I would suggest having the dealer do a once over to look to see if there are other things that might need attention.  Ya never know what those crooks at   Boat N RV might have tried to get away with...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 09:56 AM
I think Smokercraft will make sure that is done.

Phil seems like a great guy to deal with and he really seems to care!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 17, 2006, 10:27 AM
WTG George....I had no doubt in my mind that Mercury would come through for you....and its sure nice to see an owner with hands on like Phil isn't it?...some franchises don't derserve to represent any manufacturer and looks like this one if it ever recovers will never be the same...Grump  :clapping: :clapping: :clapping:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: USMC130FE on May 17, 2006, 10:37 AM
Bussman,

Glad to hear things are starting to come around for you.  Hopefully this will have you on the water in a NEW boat and motor soon.  Make sure you post what exactly was up so everyone knows. 

Good luck,
Steve
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 17, 2006, 12:09 PM
I am sure it doesn't feel like it, but this was really pretty quick.  I am very happy to see this resolved, especially the actions by Mercury and Smoker.  Nice move to connect Mercury with Phil Smoker.

Just an idea, do you have emails for Mercury and Smoker where we could voice our support of their actions?  Nice to remind them how many people are watching this event.


Any idea of legal actions against the RV chumps by Mercury, AG, etc? 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Pikeguy on May 17, 2006, 12:41 PM
Bussman, very glad to hear you got this resolved. Sounds like Smokercraft is making it right and that's something I'll remember when I am looking for a new boat.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: seaweed01 on May 17, 2006, 01:21 PM
George,

Glad to see/hear everything is working out for you.

WATCH OUT FISH - HERE COMES BUSSMAN WITH A NEW BOAT AND MOTOR!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 17, 2006, 01:30 PM
I am sure it doesn't feel like it, but this was really pretty quick.  I am very happy to see this resolved, especially the actions by Mercury and Smoker.  Nice move to connect Mercury with Phil Smoker.

Just an idea, do you have emails for Mercury and Smoker where we could voice our support of their actions?  Nice to remind them how many people are watching this event.


Any idea of legal actions against the RV chumps by Mercury, AG, etc? 


George..either post the information about the e-mail contacts or PM me..and I'll send a thanks to both companies for taking this matter seriously..it is a great idea beaversfsu had for the membership to send a quick note so they do see the amount of people on both IS and MFF....Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: yoda on May 17, 2006, 01:50 PM
Somebody should print these comments out and mail them around to the local dealers, Show them over 1600 fisherpeople see them for who they are.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: mcully on May 17, 2006, 02:05 PM
It's great to see the manufacturers standing behind their  products but I hope all of you see to the crooks being keel hauled still. It doesn't look like you were the first person to get robbed it seems it is a company creed. Hi my name is Boat N RV please bend over.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 17, 2006, 02:14 PM
Gotta love a happy ending!  Great job George!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: USMC130FE on May 17, 2006, 02:31 PM
Somebody should print these comments out and mail them around to the local dealers, Show them over 1600 fisherpeople see them for who they are.

George, count me as 1601.....I'll send a letter also
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 03:17 PM
Hold the letters guys! :cursing:

Spoke to Mercury and they are only going to replace the lower unit. I don't like this but I need to take some time to think about this one.  :-\ |They assured me Day Brothers will do a great job and I am sure they will but I still would feel better with a NEW Motor. I asked about the numbers and I was told the numbers were from a Saltwater Unit but that in 2006 models some do have red on them instead of Blue and may not have saltwater written on it. I was told that this is a salt water model.

After I spoke to Mercury guess who called, Eric Gieger from Boat N RV Warehouse. He wanted to know what was wrong and if I had any outstanding issues. I tried to explain this all to him and I just don't think he gets it. The conversation ended with me telling him I didn't feel comfortable working with them anymore. Phil Smoker told me he was going to get this issue taken care of with another dealer and I sure hope he does. I called Mr. Smoker and left a message asking him to call me back. I need him to call me back ASAP because I am sick to my stomach again. At this point I feel I am right back where I was yesterday. BTW I did ask Eric Gieger if he would take the boat back and give me my money back and he said he can't because the boat has been registered.  ::)

Take advantage of this guys and speak your mind. I do think your opinions are being heard!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 17, 2006, 03:30 PM
If this happened to me, I dont know if I would be talking too much....if the Mercury had a bent shaft, it surely didnt happen on the bench being tested ( explains the lower end being swapped)....so IMHO the motor is NOT NEW....I would be asking Mercury as a gesture of goodwill to take the motor back and replace it with what you bought and paid for George....BRAND NEW!!!...nothing less...sure it is under warranty for 3 years or more with the extended...but....leaves that sick wondering feeling in your stomach....is something else going to break due to unknown past adventures?......if you bought it as a demo, than it would be a different story...here's hoping Mercury does the rightful thing....Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 17, 2006, 03:35 PM
Buss-
Anybody bother to explain how this lower unit came to be attached to the motor?  Did I miss that?   With this extreme of a case, I think Mercury should replace the whole thing.  If nothing more, a sign of good faith and buisness.  You didn't pay for a "parted" motor.

Besides, in my way of thinking, the whole motor should be evidence of fraud and stored at the sherriff's office.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 03:41 PM
Just got off the phone with Mr.Smoker. He thinks Mercury is doing what they should and has agreed to set me up with one of his "Really Good" dealers nearby. I need to send him some pcitures of the canvas now. I am not feeling completly satisfied and I don't know if I am going to at this point.  :sick:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 17, 2006, 04:07 PM
Buss-
Anybody bother to explain how this lower unit came to be attached to the motor?  Did I miss that?   With this extreme of a case, I think Mercury should replace the whole thing.  If nothing more, a sign of good faith and buisness.  You didn't pay for a "parted" motor.

Besides, in my way of thinking, the whole motor should be evidence of fraud and stored at the sherriff's office.


mercury may only be obligated to replace the lower unit but i think with all the BULL youve had to deal with you should be getting a NEW motor, not the same motor patched again   ::)  ...BOO to MERCURY  :cursing:  cheers to mr smoker for making sure things get done right !! :clapping:  i cant beleive the crap you have to deal with after all the money you spent...and i cant beleive this CLOWN RV JOINT hasnt been charged with anything!! were you able to file a complaint with the AG?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 17, 2006, 04:11 PM
I haven't in hopes that everyone involved would "do the right thing". Maybe I am dreaming of the good old days! :sick:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 17, 2006, 04:28 PM
Hang in there Buss-you got this far due to the pressure that you applied, I say keep it up!  I am somewhat suprised at the progess you have made this fast to be honest.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ajwiez2 on May 17, 2006, 07:20 PM
hey bussman if you keep your head and document every thing that you do and have done all phone calls and emails and any other contacts with whom ever on this problem , and in particular your conversation with Mercury ,  you really do have them by the short ones on this matter . But you may not have your self out on the water any time soon this summer. aj
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 17, 2006, 09:01 PM
It's always best to mitigate, but it sounds like it's time to litigate.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on May 18, 2006, 03:07 AM
        All of this hard information should still get sent somewhere where the authorities will have a running record of these creeps, at least to forwarn any new customers of their antics. At least you're getting somewhere though. We hope it gets better.
        Add me to the list of Phil Smoker fans too if he can help get it fixed. Good luck.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 18, 2006, 04:03 AM
While I am not a lawyer  ;D, I agree with Chainsaw-stick with the authorities and think Criminal case-Fraud and not civil. 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 18, 2006, 10:54 AM
bussman, you bought a new motor, you should have a new motor!  not a patch job...

MERCURY, STAND BY YOUR PRODUCT!  I'll say it again.  When I get a new boat next year, it will NOT have a Mercury on it.  How can I buy one when they are not FULLY taking care of you?  That is just disgusting.  I'll stick with Evinrude.  They stand by their customers...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: slabby1 on May 18, 2006, 11:03 AM
This would be a great novel,with the profits we could buy our friend a new EVINRUDE,look at the characters,imagine how many times we could use the words smoker,shaft,etc.Really makes you wonder,hope justice prevails.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 18, 2006, 11:14 AM
I haven't in hopes that everyone involved would "do the right thing". Maybe I am dreaming of the good old days! :sick:

That is the problem!! I worked at the AG's office in Buffalo.
They needed to establish a repetitive behavior of a company before they can investigate and prosecute.
Anyone remember New World Charter (travel agency)? First Super Bowl for the Bills? All the people who bought packages for the game and got screwed? Most famous Ag's case in WNY. MANY PEOPLE DID NOT REPORT IT UNTIL THE MEDIA TOOK THE STORY AND RAN!!!!
GET A PAPER TRIAL!!!!!!!

These bad companies have some scattered complaints, they needed to be connected and establish the pattern!

Why not Cover your AS- with filing a report? Do you still believe in old time business?
Fading memories!
Get tough it's YOUR money!!! and you be eligible for Damages and expenses.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: mcully on May 18, 2006, 11:56 AM
Should move this to general section and really let people know how many buyers read this site. Face it we all drop a large chunk of change on fishing no matter what we tell our significant others and we deserve to get what we pay for. The dang boat n rv place should just have sucked it up and replaced the motor from the start. It's not rocket science that the lower unit should have paint on it after using it. Do the right thing!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 18, 2006, 12:58 PM
Called Mercury and tried to make them understand that they really should reconsider repairing instead of replacing my engine. The guy I am working with said he will do what he can to convey my issue to his supervisors including using the pictures etc. and will get back to me.

I also sent an email out to Phil Smoker yesterday with a few pictures of the canvas and I am still waiting to hear from him.  :-\

In the email to Mr. Smoker, I asked if he could come up with a way that I wouldn't have to deal with so many different people and just work though one local Smokercraft dealer (of his choice) to handle all of these issues but obviously not Boat N RV Warehouse.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Pikeguy on May 18, 2006, 12:59 PM
Good luck with it Bussman...Hope you get a new motor. Kinda like a virgin ...Just makes ya feel better :w00t:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 18, 2006, 01:02 PM
I called Phil Smoker and left him a message asking if he got my email and asked him again if we could get this boat in one dealers hands to do everything so I don't have to deal with so many separate people/places.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: iceisnice on May 18, 2006, 06:14 PM
Wow what a fight.  I believe Mercury should give you a new engine or better yet Boat n RV because you bought a new one and recieved something else.  what you bought was misrepresented.
If for some reason that doesn't happen a free transferable extended warranty from Merc so you can unload their junk and put a new one on would be in order.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 18, 2006, 06:16 PM
If for some reason that doesn't happen a free transferable extended warranty from Merc so you can unload their junk and put a new one on would be in order.

You want to buy a boat?  :-\ It will come with a fully transferable warranty! ::)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: gunner1 on May 18, 2006, 07:16 PM
Well, I'm pulling for you bussman but I have to play devil's advocate here for a second. If the motor runs fine and there are no problems with IT, why would you want the whole engine replaced? If they put a brand new lower unit on the brand new motor, everything will be as it should, right? I'm not necessarily saying that you shouldn't maybe get a complete unit, but if it seems like Merc is really bending over backwards for you you may want to compromise. Then again, if it was me and my pig headedness, I'd probably be pushing for it too! :-\
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on May 18, 2006, 07:48 PM
Was Busman really given the new motor he bought?  If it was new why did they have to replace the lower unit? 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 18, 2006, 07:49 PM
Quote
If they put a brand new lower unit on the brand new motor, everything will be as it should, right
....WRONG!!! it was supposed to be brand NEW...it was NOT.  when a shaft gets bent requiring replacement of the lower end, you can almost rest assured that the engine stopped running at the same time as well....it may run ok at the moment, but there definetely must have been some strain on connecting rods,pistons/pins etc......If Bussman paid for new, it should be entirely new IMHO...and he as NEW owner, shouldnt be paying for something that was obviously mounted to the same or another boat at some point in time.....Bussman...a dealer should be able to access the onboard computor and extract the run time....Grump (just another thought)  ;D
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 18, 2006, 07:57 PM
Believe me Gunner1, I am conflicted he too. :-\

I know they are trying to make things right  but when all the work is done and I wind up in and out of the shop instead of fishing then I will know why I have that little bird keeps saying something still isn't right. If this dealer worked on the lower unit without Mercury's consent and then tried to pass it off as Brand new and fully warrentied then wouldn't you wonder what else they did? If it wasn't for the paint coming off so fast I may have never even know. Believe me I am playing devil's advocate with each step I take and I am very unsure of what would be asking to much! I hope mercury proves me wrong here and it all winds up fine. If so I will surely let everyone know.

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: gunner1 on May 18, 2006, 08:22 PM
....WRONG!!! it was supposed to be brand NEW...it was NOT.  when a shaft gets bent requiring replacement of the lower end, you can almost rest assured that the engine stopped running at the same time as well....it may run ok at the moment, but there definetely must have been some strain on connecting rods,pistons/pins etc......If Bussman paid for new, it should be entirely new IMHO...and he as NEW owner, shouldnt be paying for something that was obviously mounted to the same or another boat at some point in time.....Bussman...a dealer should be able to access the onboard computor and extract the run time....Grump (just another thought)  ;D

 Oh, okay sorry. I didn't realize the shaft and motor were directly linked. I thought there would be a coupling or something like in a car or truck. If that's the case then YES Merc should replace the motor. At worse they simply bring it back to the factory and check it out. If it needs to be scrapped they can or they can refurbish it and sell it that way. I think that if they realize the scope of this single topic in this one forum on this one website, they'll get the big picture and just write it off as the cost of doing GOOD BUSINESS with your customers. As a big company with three or four major competitors you definately don't want to steer current or future customers away from your products.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: mcully on May 19, 2006, 04:47 AM
The place you bought it from must really be bad as we have not seen one positive comment from anyone. Good luck.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 19, 2006, 07:21 AM
Well some good news has come out of this.  A guy at work was about to purchase a new boat and guess what place was at the top of his list, Boat and RV!  I pointed him to this thread, and he is now purchasing his new $20K+ rig from another dealer.  This consumer alert made all the difference, and totally changed his mind towards Boat and RV.  Chalk up another loss for them due to this thread!!!

Keep after them George, we're behind ya all the way!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 19, 2006, 07:48 AM
Believe me Gunner1, I am conflicted he too. :-\

I know they are trying to make things right  but when all the work is done and I wind up in and out of the shop instead of fishing then I will know why I have that little bird keeps saying something still isn't right. If this dealer worked on the lower unit without Mercury's consent and then tried to pass it off as Brand new and fully warrentied then wouldn't you wonder what else they did? If it wasn't for the paint coming off so fast I may have never even know. Believe me I am playing devil's advocate with each step I take and I am very unsure of what would be asking to much! I hope mercury proves me wrong here and it all winds up fine. If so I will surely let everyone know.



George..push like he** for the entire new deal.  You paid for brand new, there should be no doubt left in your mind after this is all said and done that you have entirely new.  Don't let up on them now, it appears that it's going to go your way.

PM me those e-mail addresses with names and I'll send a letter to the respective companies thanking them for their attention to your concerns.  Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Pikeguy on May 19, 2006, 07:59 AM
Well some good news has come out of this.  A guy at work was about to purchase a new boat and guess what place was at the top of his list, Boat and RV!  I pointed him to this thread, and he is now purchasing his new $20K+ rig from another dealer.  This consumer alert made all the difference, and totally changed his mind towards Boat and RV.  Chalk up another loss for them due to this thread!!!

Keep after them George, we're behind ya all the way!


 :clapping: :clapping: :clapping: :clapping: :clapping:

Good!!  Screw those crooks  :evil:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 19, 2006, 08:09 AM
Quote
A guy at work was about to purchase a new boat and guess what place was at the top of his list, Boat and RV!  I pointed him to this thread, and he is now purchasing his new $20K+ rig from another dealer.  This consumer alert made all the difference, and totally changed his mind towards Boat and RV.  Chalk up another loss for them due to this thread!!!
....I would have to say that either they haven't read this thread at all....or ownership/management doesn't have the smarts to make things "Right"......its going to hurt them exactly where it counts!!....on the Bottom Line  Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 19, 2006, 08:46 AM
Hey Bussman put the web addresses for the companies involved and have members send them E-mails from, across the country.
Mercury and smokecraft will get the ideal.

Also start litigation, as a way to cover your backside!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 19, 2006, 08:57 AM
while it is entirely possible that the rv place "borrowed" the lower unit to repair someone elses outboard, then the rest of the motor could still be brand new...but how would you know. you certainly cant trust the rv warehouse to tell you the truth...how would merc know? they sure as hell didnt have a clue as to why your motor has even been tampered with in the first place.  >:(   i dont know how youre coping with this all G but id be ready to launch that boat through someones office window!!  this boat place should be on the news!!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 19, 2006, 12:31 PM
Boat N RV Warehouse's warranty guy (Danny) called and left me a message to call him back. I did and got a voice mailbox again. I left my name and number.  :-\
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 19, 2006, 12:55 PM
Buss-I am sure that this wearing you out.  Thanks for keeping us in the loop so frequently.  I hope you are keeping the pressure on these nutt buggets....a TV crew sounds great.


Alot of folks, including myself at first, have mentioned civil litigation.  However, I not sure what can be accomplished through civil court.  Not dimenisioning what Buss is going through-but think about what has happened.  Buss got screwed on a new motor-but the manufacturor is replacing the lower unit and hopefully the whole thing....Smoker is taking care of their end.  In a cold, legal view-what damage has Buss suffered?  That's B S, but the law is like that.   This is a criminal case, that system is designed to handle exactly this problem-fraud, misrepresentation, etc.  It may not be fair, but that is the system.  I think Buss has done a great job of working the system and putting heat on these idiots.

Again, don't misunderstand me-Buss is getting screwed by a bunch of crooks-they deserve everything they get in the end-criminal charges, loss of mercury and smoker as vendors, boat through the windows...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 19, 2006, 01:22 PM
Called Mercury again and the guy I am working with has all the information to his supervisor and is waiting for an answer to my question about an entirely new motor. Man I hope Grump is right!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Reel Wet Ride on May 19, 2006, 01:44 PM
I just read the 1st page of this, and I didn't take the time to read the other 9 pages, but I wouldn't have even hesitated to take the boat back and demand a full refund. If that was a no-go according to them, I would have just told them to prepare to speak with my lawyer.

What you experienced is complete crap. And I'm sure if you informed Mercury about the situation, they probably wouldn't be a mercury dealer very long. Which would certianly take away some of their ego.

I'm upset at this whole situation and I'm 4 states away. I really hope that you get the entire problem resolved.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 19, 2006, 01:46 PM
I agree with you beaverfsu, but I believe that this should be taken up as a criminal case by the attorney general's office.  George isn't the only Boat and RV victim, and they need to be punished.

RWR you should read the entire thread when you have the time, it's well worth it.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 19, 2006, 02:17 PM
Otis-that is exactley what I am saying, the AG has to push.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 19, 2006, 02:19 PM
I want to be sure I give everyone involved the time to do the "right thing" before I follow though with lawyers. Anyone involved who cares should be looking into this thread by now. If Boat N RV wants to work this out they can do it though Mercury and Smokercraft. I really wish Smokercraft would take ownership of this entire thing and sort it out. In the mean time all I keep asking for is the NEW BOAT, MOTOR, TRAILER etc. that I paid for!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 19, 2006, 02:31 PM
Called Boat N RV again and left another message on ext 181 so they can not say I am not giving them a chance.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 19, 2006, 03:52 PM
Just got a call from Phil Smoker. ;D He has contacted a nearby Sylvan dealer who is more then willing to take the boat in and go over it for me. Smokercraft and Sylvan are both owned by the smoker family in case your wondering. He did tell me the dealer is backed up a few weeks and wanted me to know that if there is anything major he might not be able to get to it right away. I fully understand this and look forward to being able to work with a new dealership.

Mr. Smoker received a few pictures of my canvas and is trying to get in touch with HIS contacts at Boat N RV to talk to them about it and he asked me if Mercury was taking care of the Motor. I told him I was pressing them to replace the entire motor and he said he would also call Mercury and see if he can't help me out there.

I want to thank Phil Smoker for getting back to me and taking a personal interest in this. After all, he is an owner of this company and he is taking time for a single customer. That says a lot in my book!   :thumbup_smilie:

Please make sure if your reading this you let him know. I am pretty sure as I said before he is reading along here too.  ;)


Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 19, 2006, 03:57 PM
Just got a call from Phil Smoker. ;D He has contacted a nearby Sylvan dealer who is more then willing to take the boat in and go over it for me. Smokercraft and Sylvan are both owned by the smoker family in case your wondering. He did tell me the dealer is backed up a few weeks and wanted me to know that if there is anything major he might not be able to get to it right away. I fully understand this and look forward to being able to work with a new dealership.

Mr. Smoker received a few pictures of my canvas and is trying to get in touch with HIS contacts at Boat N RV to talk to them about it and he asked me if Mercury was taking care of the Motor. I told him I was pressing them to replace the entire motor and he said he would also call Mercury and see if he can't help me out there.

I want to thank Phil Smoker for getting back to me and taking a personal interest in this. After all, he is an owner of this company and he is taking time for a single customer. That says a lot in my book!   :thumbup_smilie:

Please make sure if your reading this you let him know. I am pretty sure as I said before he is reading along here too.  ;)




Very nice to see Mr. Smoker taking a personal interest in this matter.  I hope he is following this thread and sees that we all as fishermen appreciate his making sure he has a satisfied customer AFTER the papers are signed.....Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 19, 2006, 03:58 PM
wow that says a lot for smokercraft. im very impressed with phil smokers dedication to customer service  :clapping: :clapping: :clapping: :clapping: :bowdown: :bowdown: :bowdown: :bowdown: :thumbup_smilie: :thumbup_smilie: :thumbup_smilie: :thumbup_smilie:


   billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chucker on May 19, 2006, 03:59 PM


I want to thank Phil Smoker for getting back to me and taking a personal interest in this. After all, he is an owner of this company and he is taking time for a single customer. That says a lot in my book!   :thumbup_smilie:

Please make sure if your reading this you let him know. I am pretty sure as I said before he is reading along here too.  ;)

I'm a few years away from a boat, but that's DEFINITELY something I'll make a note of.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 19, 2006, 04:13 PM
George,

  i linked this thread here  http://forum.myspace.com/index.cfm?fuseaction=messageboard.viewThread&entryID=17215083&groupID=100005249&adTopicID=26&Mytoken=860F8B7B-B27E-EDD9-E17DD047979FD3999153867  (http://forum.myspace.com/index.cfm?fuseaction=messageboard.viewThread&entryID=17215083&groupID=100005249&adTopicID=26&Mytoken=860F8B7B-B27E-EDD9-E17DD047979FD3999153867)

  a membership of 3000 plus


     billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 19, 2006, 04:18 PM
Nice! :clapping: :clapping:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 19, 2006, 04:35 PM
and here

 http://www.lakeontariounited.com/forum/viewtopic.php?t=4459  (http://www.lakeontariounited.com/forum/viewtopic.php?t=4459)

810  new york mostly users

   billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Spysar on May 19, 2006, 04:41 PM
Hey Bussman, this is my first post here. I just read all ten pages, and I'm outraged. I can't believe they're screwing around and not giving you what you paid for. If I was the guy responsible for pulling this stunt, I'd replace everything and pray you didn't have me thrown in jail!  This should be cut and dry. I live in the albany area, and I am an avid boater, my boat is docked at the castleton boat club on the Hudson. I will never ever go to the boat and rv warehouse, in fact I will make sure everyone I know never goes there. I HATE this kind of crap. I am a mod on several outdoor sites and this link is going everywhere I can put it. Wise up merc, and do the right thing. Thank you Mr Smoker you are off the hit list.  Bussman, since you don't have a boat, I would like to give you an invitation to fish with me on the Hudson for stripers. You can e-mail me if your interested.

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi16.photobucket.com%2Falbums%2Fb48%2FSpysar%2F47lber.jpg&hash=fcff595c972ed6b36397c94ff0592bfc)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 19, 2006, 04:58 PM
Called Mercury again and the guy I am working with has all the information to his supervisor and is waiting for an answer to my question about an entirely new motor. Man I hope Grunp is right!

George..the more I think about this..the more Merc should cough up a complete new engine.  It's not going to cost them a dime if they do, any expense associated with getting you a brand new one, including shipping costs, etc, should just be backcharged against the Boat and RV place, I doubt they'll raise too much stink, especially if Merc decides they might want to pull their products away from these crooks.

What WILL cost Merc money in the long run is if you don't receive complete satisfaction out of this fiasco, I'm sure word will get around about it and people may think twice about purchasing a Merc.  They can cough up a new one now and eat that expense, or take the chance on losing 2 or more sales in the future, in which case they've lost more money than giving you a new engine..sounds simple enough to me.  Maybe I over simplified it, but from my perspective I'd rather give one away rather than lose a few or more...Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billditrite on May 19, 2006, 05:49 PM
Hey Bussman, this is my first post here. I just read all ten pages, and I'm outraged. I can't believe they're screwing around and not giving you what you paid for. If I was the guy responsible for pulling this stunt, I'd replace everything and pray you didn't have me thrown in jail!  This should be cut and dry. I live in the albany area, and I am an avid boater, my boat is docked at the castleton boat club on the Hudson. I will never ever go to the boat and rv warehouse, in fact I will make sure everyone I know never goes there. I HATE this kind of crap. I am a mod on several outdoor sites and this link is going everywhere I can put it. Wise up merc, and do the right thing. Thank you Mr Smoker you are off the hit list.  Bussman, since you don't have a boat, I would like to give you an invitation to fish with me on the Hudson for stripers. You can e-mail me if your interested.


that is a great first post here spysar...welcome to MFF... way to go mr smoker!! keeping the customer happy will go a long ways and he obviously knows this!!  :clapping:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on May 19, 2006, 08:33 PM
Bravo, Mr. Smoker.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Shellback on May 19, 2006, 08:56 PM
I see alot of replies saying Merc ought to take the motor back and or Smoker Craft take the whole rig back. It seems to me the it was the dealer that was the cause of all the problems. If the dealer messed with the rig, why should the manufacturer be responsible for replacing it? I do feel they should put the pressure of the dealer for righting all wrongs, if not, terminate them as dealers for the products.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 19, 2006, 09:05 PM
Quote
If the dealer messed with the rig, why should the manufacturer be responsible for replacing it?
....the dealer is a franchisee....representing the manufacturer(s).....no doubt the dealer ( rather loosely used for this outfit  ::)) should be the one making things right...but when they dont, the ball falls in the lap of the two misfortunate companies that lose the most with all the negative publicity...and the only one so far that has taken some positive action is SmokerCraft.....Mercury hasnt as yet....my thought is they are taking due time to carefully get to the one and only story as to what happened to Bussman's "supposedly new" motor.....time will tell.....Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chucker on May 19, 2006, 09:07 PM
I see alot of replies saying Merc ought to take the motor back and or Smoker Craft take the whole rig back. It seems to me the it was the dealer that was the cause of all the problems. If the dealer messed with the rig, why should the manufacturer be responsible for replacing it? I do feel they should put the pressure of the dealer for righting all wrongs, if not, terminate them as dealers for the products.

Grump beat me to it.  The customer would still be left holding the bag, and the parent companies would still have a bad rep.  Nobody wins.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: spoonfed on May 19, 2006, 10:27 PM
its merc and smoker craft that chose to have the boat & rv place sell their product.  i agree that b&r should take care of it but,  1) they srcewed it up in the start whats to say they are capable to fix it  2) if the b&r place wont do anything then merc or smoker should. you paid for a new not rebuilt or mended boat and motor.  you should get a NEW boat and motor. if not then tell them they owe you money for the used boat you paid new price for.

if i were to put a roof on your house and charge full price but put used shingles on,  would you be satisfied.  i think not.  why should a boat be any different. so what if it has the same warranty.big deal.the amount of money difference between buying that boat new compared to used is alot. and its used!

new motor period!wouldn't settle for less.and to be quite honest the boat too.if it was me i'd give you a whole new package and send you down the road happy.

good luck george.  hope someone makes this right for you.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on May 20, 2006, 12:49 AM
link posted here http://hotspotfishing.com/forums/topic.asp?TOPIC_ID=3035&FORUM_ID=37&CAT_ID=2&Topic_Title=Consumer+Alert%21&Forum_Title=Shootin%27+the+Breeze (http://hotspotfishing.com/forums/topic.asp?TOPIC_ID=3035&FORUM_ID=37&CAT_ID=2&Topic_Title=Consumer+Alert%21&Forum_Title=Shootin%27+the+Breeze)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: z on May 20, 2006, 08:11 AM
George,
You just can't stay out from under that black cloud, can you?  I have a Merc on my boat and have no problems with it, ever.  Buuuuut.....i will still send a letter to them stating my dissatisfaction with the way they have handled this matter and inform them that unless this matter is settled properly(new motor) my next boat will have an Evinrude.  Not that it would really matter to them, but it's the principal.  Park the whole rig in their parking lot with a note on it, telling them where to put it, and make it big enough for the whole wolrd to see as they drive by.  Then default on the loan and have them sue you and see how much attention you can draw to the whole mess through the media.( i say this half in jest, of course).  Give me a call when you have time, i know this will be tough since all your phone minutes are being eaten up by calls to everyone else.

Z
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Shellback on May 20, 2006, 06:41 PM
its merc and smoker craft that chose to have the boat & rv place sell their product.  i agree that b&r should take care of it but,  1) they srcewed it up in the start whats to say they are capable to fix it  2) if the b&r place wont do anything then merc or smoker should. you paid for a new not rebuilt or mended boat and motor.  you should get a NEW boat and motor. if not then tell them they owe you money for the used boat you paid new price for.

if i were to put a roof on your house and charge full price but put used shingles on,  would you be satisfied.  i think not.  why should a boat be any different. so what if it has the same warranty.big deal.the amount of money difference between buying that boat new compared to used is alot. and its used!

new motor period!wouldn't settle for less.and to be quite honest the boat too.if it was me i'd give you a whole new package and send you down the road happy.

good luck george.  hope someone makes this right for you.
You just confirmed my point of view. You state that if you put used shingles on my roof when paying for new ones, would I be satisfied?  So if that was the case and you put used shingles on, would the manufacturer of the shingles be responsible for what you did? I think not.  The dealer holds the responsibility for this mans problems, not the manufacturers. As I said before though. The manufacturers should follow thru and make sure the dealer corrects all problems, or the dealership's franchises should be taken away.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 20, 2006, 07:02 PM
Link post here too:
http://www.nybass.com/showthread.php?t=15799 (http://www.nybass.com/showthread.php?t=15799)
with almost 500 views too.
The word is getting out.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 20, 2006, 07:11 PM
Link post here too:
http://www.nybass.com/showthread.php?t=15799 (http://www.nybass.com/showthread.php?t=15799)
with almost 500 views too.
The word is getting out.


I wonder if any of those knuckleheads over at the marina have read any of this...George..you ought to send them this link and let them see the negative attention they're getting from screwing around with you....they may not care..but they may also see why their sales drop through the summer if they do read this....

If it's got Mercs and Smokercrafts attention..think how those puny little runts over at the marina must be feeling right about now....Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 20, 2006, 08:35 PM
Wait until you guys see this!!

http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15960512/gotomsg/15960977.cfm (http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15960512/gotomsg/15960977.cfm)

Now I feel like a fool! I will never buy anything without a Hiring a PI to do a background check on the place first!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 20, 2006, 08:49 PM
Wait until you guys see this!!

http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15960512/gotomsg/15960977.cfm (http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15960512/gotomsg/15960977.cfm)

Now I feel like a fool! I will never buy anything without a Hiring a PI to do a background check on the place first!

I have had many dealings with B&RV, all bad, every one i talk to when i tell them the problems I had knew I went to them.
I called Brunswick Marine and Mercury about all my dealings with B&RV and I have found others who have done the same. The problem is that B&RV can and do move alot of boats and the manufacturers want thier product sold. B&RV does that and the manufactureres turn a deaf ear to the consumer. Boat and RV from what I have heard has had a bad rep for some time and the manufacturers need to do something about this dealer. Evertime I went in there over the past 2 years the service manager has changed, the mechanics change and the general manager has changed. more than once
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 20, 2006, 08:57 PM
If you recall in an earlier post, I mentioned a guy that had his boat damaged by them? After he walked away from the service desk the service manager called him an %^&&hole. He didnt realize I was standing there and I asked him how many times he had called me that when I could not hear him? I told the guy what the SM said and backed him up when he confronted the SM about it. I agree that the problem is the dealer but after numerous complaints about them the manufacturers need to do something about it.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 20, 2006, 11:55 PM
The problem is that B&RV can and do move a lot of boats and the manufacturers want their product sold. B&RV does that and the manufactureres turn a deaf ear to the consumer. Boat and RV from what I have heard has had a bad rep for some time and the manufacturers need to do something about this dealer. Evertime I went in there over the past 2 years the service manager has changed, the mechanics change and the general manager has changed. more than once

I can't help but think the same way but I also think manufactures names are inadvertently going to get drug down with places like this.

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on May 21, 2006, 12:51 AM
You just confirmed my point of view. You state that if you put used shingles on my roof when paying for new ones, would I be satisfied?  So if that was the case and you put used shingles on, would the manufacturer of the shingles be responsible for what you did? I think not.  The dealer holds the responsibility for this mans problems, not the manufacturers. As I said before though. The manufacturers should follow thru and make sure the dealer corrects all problems, or the dealership's franchises should be taken away.

I disagree.  A franchise is MUCH different than the illustration of purchasing shingles. The point of the statement I believe is that one should get what is paid for. Shoddy car dealships can lose their franchise if enough complaints are filed.  The business on the hot seat is an AUTHORIZED dealer.  Many manufacturers sell only through their approved dealerships.  That approval can be removed.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 21, 2006, 12:55 AM
I disagree.  A franchise is MUCH different than the illustration of purchasing shingles. The point of the statement I believe is that one should get what is paid for. Shoddy car dealships can lose their franchise if enough complaints are filed.  The business on the hot seat is an AUTHORIZED dealer.  Many manufacturers sell only through their approved dealerships.  That approval can be removed.
So true and it looks like this dealer is on the fence.  :evil:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: tommyboy on May 21, 2006, 01:40 AM
Wow, I just read through this entire thread and I am shocked at what has happened to you bussman.  I hope it ends up working out for you in the end.

I should also point out that this thread has become a textbook example as to why you shouldn't trust any legal advice that you can find on a public forum.

First of all, as to replacing only the lower unit, it is more likely than not that Merc is acting well within their rights.  Many have said what they "should" or "should not" be doing, but my guess is that they will do what they are obligated to do, which is to cure the defective parts.  As the magnitude of the defect is not off the charts (the manufacturer or dealer gets to determine the magnitude, anyway), they have a right to cure the defect within a reasonable time.  Also, if you are not satified with Merc's plans to replace only the lower unit, you should get yourself an attorney immediately.  Even though skipping the dealer and going straight to the manufacturer seems like the most reasonable thing to do in this situation, you may be foreclosing any future legal remedy you have against the dealer, as you are (understandably) not giving them an opportunity to cure.  If you want more, an attorney can pour over the limited warranty and dealership agreement and see what other remedies you may have. 

Also, although its really not that relevant to bussman's problems, a lot has been said in this thread about dealerships and franchises.  A dealership, what this RV place likely is, is not an equivalent to a franchise.  For example, if I go to McDonalds and pour coffee all over myself, I can sue the owner of that particular franchise and the McDonalds corporation as its parent.  If I went into this crappy RV dealer and poured coffee all over myself, I could sue the dealer, but not Merc.

Anyway, good luck bussman.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 21, 2006, 07:54 AM
A quote from the above link to RV.net Open Roads forum

All I know is that some one purchsed a new pontoon boat from them and it was stolen off there lot. Lawyers - insurance companys and BoatN Rv ran these people through the ringer.Finally after a very long pierod of time and hassel BNRV did step up to the plate and handle it. All the menbers from A forum on the Pontoon deck boat magazine website hammered the dealer with e-mails and phone calls I thinked that helped.I would never do business with these people pierod!  
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 21, 2006, 09:00 AM
Thanks Beaverfsu!

Who paid these lawyers? How long did it take? Is this the only way to go about getting what you pay Boat N RV for? I could go on and on. I have asked most of these questions and I am not 100% sure even after speaking to my attorney that I am doing the right thing. I am following his advice and he is a good attorney! He wants to see me get satisfaction without having to drag it into litigation. He sees the value in getting this done without going to court and is looking out for "MY" best interest. A lot of lawyers would drag this straight into court and I would wind up with no boat for a long time. Keep in mind the option of going to litigation is not being ignored. He just wants to see me get the best results in the shortest amount of time without throwing a ton of money into this. He agrees I have spent enough already and he is also hoping that the manufactures can handle this so he doesn't have to!

Boat N RV has to be held accountable some how whether it be through a court, the manufactures, group of people who refuse to buy from them or all of the above. All I know is, I want my boat back in the best condition I can get it now and some time before fall. I think this is the exact emotion Boat N RV takes advantage of on a daily basis!

They sell a product that is supposed to be for fun and relaxation. Who wants to ruin that experience with attorneys and months or even years after of figthing? If and when I start litigation with Boat N RV its going to cost me time and money. This is not what I expected when I bought products form these well know and respected Manufactures. After all, the dealer does wind up representing the manufacture thought the sale of their products. I sure hope Mercury and Smokercraft makes this right and then winds up making Boat N RV answer for the mess they had to clean up.

I thought boats were supposed to be a hole in the water to throw money into not out of??  ::)



Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: cnyiceguy on May 21, 2006, 10:00 AM
This is one of the beauties of the Internet. Years ago if someone screwed you over, how could you let other people know? Word of mouth traveled very slowly. With sites like this, news has the potential to reach millions of people in a flash. If I ran a business, I can't imagine ripping someone off now days. All it would take is a few key strokes from a PO'd customer and your business could be history. I have tried to deal with B-n-RV and was totally disappointed. They had a boat  I was interested in listed on their website as being in-stock. I called all the dealers to find out which one had it, so I could come and look at it. Nobody could tell me where it was, or if it was in-stock at all. They all said they would call me back once they found it. Nobody ever called. I just gave up and went to another dealer.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 21, 2006, 11:13 AM
I found this on the NY AG's web site a few days ago:

Quote
Question: I purchased what I believed to be a new car only to learn after the sale that, prior to the sale, the dealer had removed the trunk lid, replaced it with a damaged lid and repaired the damaged lid. Am I entitled to cancel the contract and receive a refund?
S.T., EAST SYRACUSE, NEW YORK
Answer: General Business Law § 396-p(5) requires that, prior to the sale and delivery of a new car, a retail dealer provide written notification to the consumer of any physical damage repairs with a retail value in excess of five percent of the manufacturer's or distributor's suggested retail price performed after shipment from the manufacturer to the dealer. The dollar amount of the repair includes the cost of the retail charge for parts and labor, at the dealer's stated labor rate. If the dealer provides notice of repairs, the consumer may cancel the purchase order and receive a refund of the deposit. If the dealer does not notify the consumer of prior repairs, the consumer is entitled to a full refund of the purchase price, any trade-in allowance plus fees and charges within four months after the date of purchase.
Consumer Tip:

If the dealer does not provide notice of repairs and refuses to make a refund, you should obtain at least one estimate from an independent body shop as to the amount of damage as soon as you become aware of the problem. If the estimate exceeds five percent of the suggested retail price, you should present this evidence to the dealer and demand a refund under § 396-p(5). If the dealer still refuses to make a refund, file a complaint with the Consumer Frauds and Protection Bureau, which will attempt to resolve the problem through mediation or, if a pattern of complaints exists against the dealer, by legal action. You may also wish to consult with a private attorney to discuss the availability of other rights and remedies.

I have decided to sent a email to Mr. Spitzer's office asking where this issue would fall under. I also included a link to this thread.

I am also typing a formal request to Boat N RV asking for a full history of this boat and a full refund.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bigredfishing on May 22, 2006, 12:12 PM
I was there when this whole mess started.  It was a nice looking boat when it was in the showroom.  The motor looked fine.

They offered George an unbelivabe price, and he took it. It was supposed to come with a cover, bimini type top and side curtains.

There alot of other stuff that is going on with this deal that is not being brought up. 

Boat-n-RV sucks.

I have been telling EVERYONE I KNOW about this and this thread particularly.  There was a few prospective new RV and Boat buyers that will not go anywhere near that place now. ;)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on May 22, 2006, 02:11 PM
After reading this thread, you can count me in  the group that will avoid the place. If mercury doesn't replace the motor, they are off my list too.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Fishingking on May 22, 2006, 03:31 PM
Personally I have been loooking at a Mercury for my next engine purchase (because I always got the impression they were a better motor) but if they do not resolve this issue I will be getting something else.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 22, 2006, 03:33 PM
I found this on the NY AG's web site a few days ago:

I have decided to sent a email to Mr. Spitzer's office asking where this issue would fall under. I also included a link to this thread.

I am also typing a formal request to Boat N RV asking for a full history of this boat and a full refund.


This is not an isolated case, then the AG will start letigations on your behalf as a group

HAVE YOU NOT LOST ENOUGH TIME, EFFORT AND MONEY BY NOW?
MY BEST FRIEND IS A ATTORNEY, SEND ME A PM!!!!
Get it started early enough and maybe you can fish this year on it.
Best luck
GO SABRES!!!!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 22, 2006, 06:01 PM
I had to work today but I got a call from Mr. Smoker and his message sounded very positive. I tried to call him back but must have missed him. Hopefully we can talk tomorrow. I am looking forward to it. I also got a reply from the AG office telling me which form I needed to use and a email from the BoatU.S. Consumer Protection Bureau saying they have seen this thread and would like me to keep them updated.


Bussman
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Grimace on May 22, 2006, 06:20 PM
alot of poeple in Ontario are buying RV's from these big wharehousing  places in the states now this spring cause the CDN dollar is at 90 cents, so there are some pretty good deals to be had.    they are ordering these RV's from catalogues and getting them shipped up.  can you imagine the crap this guy is sending up north.

I would never make a major purchase from a catalogue, but alot of poeple think it is safe. 

my neighbour across the road did it and his is fine.   i guess he never got it from this place.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 22, 2006, 08:20 PM
..a email from the BoatU.S. Consumer Protection Bureau saying they have seen this thread and would like me to keep them updated.


Bussman

BINGO--Keep up the heat Gentlemen.  Not a bad idea to cross post to the RV sites as well.  As mentioned earlier, the internet is a BEAUtiful thing!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ajwiez2 on May 23, 2006, 01:58 AM
man that place is going to be soooooooo  out of business if this thread keeps going the way that it is . I don't live anywhere near this place but I know that they would have a hard time GIVING me a boat and motor after reading this  stuff . Don't you just love the way integritiy in business has evolved in this  country.Being a small business man myself I encounter this garbage off and on both from coustomers and different businesses that I try to do business with . I have gotten to the point that if I start to encouter any bad vibes from the people that I am talking with I turn and walk away fast ,and don't look back.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on May 23, 2006, 06:13 AM
        I don't know how to do it on this computer but could someone post links to the appropriate sites such as: The Attorney General's Office - Mercury outboards - The Consumer Fraud and Protection Agency - The Better Business Bureau - Boat n R-V Warehouse - ALL Other Fishing websites - Other RV & Boating Websites.

        We know that the web gets news spread around the world in seconds, even to Canada, where one reader says they are 'Dumping' these things because of the good dollar exchange. These are all potential buyers and since we know so much about their negative side mayhap we could do our civic duty and warn them.
         
         I'll look some of 'em up myself and just write 'em down to post here, but they may not appear as 'Links' per-se. I will e-Mail each place as an individual and tell them my experience's and what's happening on this site. As for Mercury, I'll let 'em know about my desire for a larger motor on my new boat, and that their resolution in this case may make all the difference.

          With respect to Mercury's position in this I ask why they had to replace the lower unit at all. If the man bought a new boat an motor and something ocurred when it was still with Boat n' RV then they should have explained to him what happened and as unhappy as he may have been they could have gotten away with that and written in a longer warranty for other parts damaged, but not found right away. At least Bussman would be fishing for fish instead of justice, which we all know is something only some can afford, unless you have numbers of folks on your side.

          Can I assume(?) that the correct address/link to this site and topic is what's up on the address bar? I will include it in my message to all those folks too. In the meantime Bussman, I have a 17' Sea Nymph with only a 25hp Yamaha and two 55lb trolling motors, (1 fore - 1 aft), and all the accouterments, on a trailer, that you could borrow whenever you need it. PM me for details.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on May 23, 2006, 08:32 AM
        I found a couple of sites that may provide more coverage for this complaint. If this Boat n' RV place is a member than the final organization may be interested inasmuch as it swears that it's members have ethics to which they must adhere in order to stay members, which is a selling point. Boat n' RV appears to have no ethics so it's membership must be revoked, or at the very least, reviewed.
        There are also many other web sites looking for complaints such as yours so it might be a good idea to tap into some of those and voice off. I haven't e-Mailed Mercury yet but they're next on the list. Some other sites are: webmaster@consumer.state.ny.us
        www.oag.state.ny.us
        http://www.dec.state.ny.us/

        Hope these will help. Check out the DEC site closely too. Good Luck.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 23, 2006, 02:38 PM
You guys are addressing the problem with the intent they they Will VOLUNTEER to fix the problem.

NOTHING FORCES THEM EXCEPT REPUTATION.
Not the BBB or ant organization like that!!
Use a method with some teeth!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 23, 2006, 06:46 PM
Phil Smoker worked out a deal for me today and I am still trying to work out the details. I will update you guys tomorrow night after I speak to Phil Smoker again tomorrow. Mr. Smoker is trying very hard to make this right for everyone involved.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 23, 2006, 06:50 PM
I would also like to thank everyone who is offering to help me with this including the offers to taking me fishing and the use of your boat Chainsaw.  :o You guys are a great bunch of people!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 23, 2006, 08:08 PM
Great!  Now, once you get taken care of, it will be time to turn the e-dogs loose......
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: jrelaxin on May 23, 2006, 08:17 PM
good luck........looks like an original  real close down sale in the making................... >:(
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: iceisnice on May 24, 2006, 06:43 PM
Phil Smoker worked out a deal for me today and I am still trying to work out the details. I will update you guys tomorrow night after I speak to Phil Smoker again tomorrow. Mr. Smoker is trying very hard to make this right for everyone involved.

If Phil Smoker works this out Let us know.  I want his email so I can request advertising info I can put at FISH307 for him.  I like to promote products where they truley look out for their customers.
I hope you dom't mind George.

Jeff
aka: iceisnice
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 24, 2006, 07:51 PM
If Phil Smoker works this out Let us know.  I want his email so I can request advertising info I can put at FISH307 for him.  I like to promote products where they truley look out for their customers.
I hope you dom't mind George.

Jeff
aka: iceisnice

I don't mind! Actually I think that is very nice of you to offer. I am sure he will see this and get in touch with you but if he doesn't, I will relay your gracious offer.

Now the update.  ;)

Phil Smoker found time to speak with me again today but he was very busy so he is going to get back to me on a few more details. I must say, he is a great person to deal with.

He has arranged to have Boat N RV make things right but I am going to have to work with them again. :-\ After speaking with the General Manager of West Coxsackie store last night he has agreed to replace all the canvas with factory material and he also said he has a brand new "in the crate" motor ready for my boat.  ;D I am very happy about this but regretable, I am still not sure how he and I are going to work together after all of this. We don't necessarily see eye to eye on some things so I think I have come up with an alternative solution. I asked Mr. Smoker if he could arrange for me to work with Boat N RV Outlet in Queensbury.

I still feel I can work with the people in the Queensbury's store. They have been nothing but helpful up to this point and I want to believe they can still help me get this thing behind us. For the short term, Phil Smoker has spoke to Mercury and they are sending that new lower unit (if its not already there) to be put on so I can have the boat while Boat N RV Warehouse gets the canvas in from the factory.

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 24, 2006, 08:05 PM
Excellent George!!..Nice to hear things are starting to come around for you, Phil Smokers involvement in this affair speaks volumes for the type of businessman he is, and no amount of money he could spend on advertising his product would ever get the mileage this incident will.

A new in the crate Merc??  Sounds like it's all coming together...I'm pretty happy that it's turning your way.....Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: camo_fish on May 24, 2006, 08:06 PM
go for the new motor, George.  :thumbup_smilie:
And it sounds like a new canvas or at least one that is fixed correctly, another plus.  :clapping:
Just in time for the clouds to break away and the sun to come out, time to get the boat back in the water with that new motor and get some fishing and summertime water play and R & R.
Finally.  8)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 24, 2006, 08:13 PM
Sounds like Mr. Smoker broke out his size 12.  That's great.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Fishingking on May 24, 2006, 08:17 PM
Good for them George I thought we were all gonna have to get the can of whoop stuff out :)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 24, 2006, 09:44 PM
Cheers to Mr Smoker for a job well done!  Looks like I'll have to start researching smokercraft!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: cnyiceguy on May 25, 2006, 06:45 AM
Thats why I own a smoker craft boat, and will buy another one when I decide to upgrade. They are still one of the few boat manufactures that don't require their dealers to package their boats with only one motor manufacturer.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: adkRoy on May 25, 2006, 10:01 AM
I don't know if this is a coincidence or not but I just saw that the latest member to join MFF is named BoatnRV.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: tucker on May 25, 2006, 10:04 AM
now thats funny :rotflol:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Pikeguy on May 25, 2006, 10:13 AM
I don't know if this is a coincidence or not but I just saw that the latest member to join MFF is named BoatnRV.

Get ready for the lavish gratuitous praise
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 25, 2006, 11:43 AM
Get ready for the lavish gratuitous praise

Lets find out..I'll call him out right now and we'll see if he can sway the opinion of the membership here with HIS side of the story...let the stories (and games) begin!!  If he is a person affiliated, then he'll have no problems responding, especially if he knows(thinks) he's right...

And just for the record..I will make it a point to make sure I tell everybody I know to avoid this place(Boat-N-RV) like the plague.  I know George and I know he hasn't inflated this fiasco at all....I just hope the mods will allow a thread to be created on here if this guy is affiliated......it may tell us all a bit more about the character of these jokers.....Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Spysar on May 25, 2006, 06:00 PM
Two thumbs up for Mr. Smoker!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 25, 2006, 08:16 PM
I got a call at work from Eric Geiger (the General Manager of Boat N RV Warehouse where this whole mess got started) and he wanted to let me know how disappointed he was. He felt that it was unfair that everyone thinks Phil Smoker is replacing the motor and canvas. He wanted me to make it know that it is Boat N RV Warehouse that is doing all this at there expense. I told him I also misunderstood this. I was under the impression that Boat N RV was replacing the motor and Smokercraft was doing the canvas. He said if I wanted to try to get a motor and canvas from Smokercraft I could try but he was willing to do this because he didn't want upset customers.

We talked a bit more and he really thinks I have been unfair to them. He said I never even brought the boat back to them to try to fix it before I involved others. I told him I might have moved a bit faster then I normally would but lately I have been having some bad luck and I felt like Boat N RV Warehouse was hopping in line to screw me like everyone else has been doing.

I promised him I would post this so that everyone is aware that Eric Geiger of Boat N RV Warehouse in West Coxsackie is the person responsible for replacing the motor and all my canvas. I also told him I would continue to post updates of what is done and how we get this resolved. I think after talking with him today we have come to an agreement that they will be doing what they can to make me a happy customer and that I need to try to be that happy customer.  ;)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 25, 2006, 08:23 PM
I got a call at work from Eric Geiger (the General Manager of Boat N RV Warehouse where this whole mess got started) and he wanted to let me know how disappointed he was. He felt that it was unfair that everyone thinks Phil Smoker is replacing the motor and canvas. He wanted me to make it know that it is Boat N RV Warehouse that is doing all this at there expense. I told him I also misunderstood this. I was under the impression that Boat N RV was replacing the motor and Smokercraft was doing the canvas. He said if I wanted to try to get a motor and canvas from Smokercraft I could try but he was willing to do this because he didn't want upset customers.

We talked a bit more and he really thinks I have been unfair to them. He said I never even brought the boat back to them to try to fix it before I involved others. I told him I might have moved a bit faster then I normally would but lately I have been having some bad luck and I felt like Boat N RV Warehouse was hopping in line to screw me like everyone else has been doing.

I promised him I would post this so that everyone is aware that Eric Geiger of Boat N RV Warehouse in West Coxsackie is the person responsible for replacing the motor and all my canvas. I also told him I would continue to post updates of what is done and how we get this resolved. I think after talking with him today we have come to an agreement that I they will be doing what they can to make me a happy customer and that I need to try to be that happy customer.  ;)

Nice to hear he finally returned one of your phone calls.  I'm curious if he is the new guy "boatnrv" that signed on here today??  I'm also very curious if they would have done anything except toss you the scraps if guys like Mr Smoker and the Merc reps hadn't gotten involved??  It sounds to me like the guy is whining now that he's seeing the power a forum like this has....Esox

Just another thought..he, as the general manager must have had knowledge of the switching of lower units..and if it hadn't have been for the crappy paint job they did, you'd be none the wiser....and in 13 months from now when problems began with a cobbled up Merc...do you think he'd care??

I'd like to have Mr Geiger come on here and try explaining how he's the real "victim" in all this....ought to be an very informative (yeah, right) thread....
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 25, 2006, 09:00 PM
Maybe BNRV feels disappointed about Bussmans problems and they did not receive credit for handling the problem, But what is fair about all the problems others have had with this dealer. How disappointed was I when I was lied to for almost two weeks that they were working on my boat and then they call me and ask me where the keys are. How disappointed was I and my family when I got towed back in 3 times after they told me the boat was fixed.  And then finally a factory rep from merc. found the problem was a dead cylinder in the motor and to replace it. Don't get me wrong I realize BNRV did not make the boat or the motor but they as the dealer had the responsibility to fix it under warranty and  they failed miserably at it. It was obvious that the prop that was on my boat when I went to pick it up was an old prop and the service manager agreed to that but it took me standing my ground to get a new prop that I had on a new boat when I took the boat in for repair. When I told them it was an old prop the answer I got from the service manager was, " why would I want the prop off of your boat. My stance was " It had a new prop on it when it came here and I am not leaving till I have a new prop on my new boat. Also just to be fair the name of the GM in the previous post is not the same name as the GM that i dealt with. Either they have more than one GM or as stated in an earlier post the turn around in personell this place is tremendous
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Eye Hunter on May 25, 2006, 10:04 PM
Just read in a local paper in the help wanted section that the Boat n RV Warehouse is looking for help for a new store at the Crossgates mall in Albany. Wonder if this is a spinoff of the Coxsackie store.   >:(
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 26, 2006, 02:52 AM
Buss- I am happy for you-but to the General Manager, what a bunch of mule fritters.   Based on what Buss has said, the GM had the pictures of the motor, hadn't returned your calls, the list goes on...you are getting results BECAUSE other people are involved...I am so irritated right now, I could spit nails...Based on the apparent experience with this store by a large number of people (that are complaning/have complained on the internet) about questionable service and questionable products, Bussman is getting results because he is raising cain, period.  I am a little suprised this place survives if only HALF of the horror stories are only Half true...the RV internet forums are riddled with complaints/horror stories as related by past customers of this place.   Expriences, like the one related by Outlaw, all read the same on the RV boards.....

Buss-While you may have to deal with this store, I would make darn sure that another authorized Smoker/Mercury dealer looks at the work.  The picture of the lower unit on that "new" motor AND Mercury's reporting of the facts says more than the General Manager could ever explain.

Just for the record-I do not believe that Phil Smoker was replacing anything himself-I had faith that BnRV would pay in the end, but rather understood that Mr. Smoker was making sure that one of his boat owners was being delieved new products from an authorized "dealer". 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: gunner1 on May 26, 2006, 04:16 AM
If the GM tries t oput you on more of a guilt trip, print off the page from the BBB where it shows how Boat N RV has had 31 complaints in the last 36 months and show it to him!!  How ballsy to try to make YOU feel like you did something wrong!  Hey maybe that page could find it's way to the local newspaper...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 26, 2006, 06:05 AM
Bussman..the following is from your earlier post:>>I promised him I would post this so that everyone is aware that Eric Geiger of Boat N RV Warehouse in West Coxsackie is the person responsible for replacing the motor and all my canvas.>>

Mr Geiger is also the person responsible for selling the "pieces and parts" Merc and the mismatched canvas to begin with.  I'll be he had no knowledge of the motor though, I'm sure a service department manager did that all on his own, right?

>>He wanted me to make it know that it is Boat N RV Warehouse that is doing all this at there expense. >>

Granted, they may be doing this at their own expense, but they're the cause themselves of the additional "out of pocket" expenditures.  If this shoddy  dealership hadn't tried cheating you in the first place and done business on an ethical level to begin with, this "expense" of theirs he's crying about wouldn't have had to have been made.  He expected you to roll over and get tired of battling with them and he was wrong about you.  I think Mr Geiger has found out that there is always a "bigger dog" out there than himself and he doesn't like it.

You ever get feeling guilty about this incident George, don't.  Look at all the complaints they've got filed against them, you'd be just "one more" unless you used your head, opened your mouth and let it be known the shafting they were trying to give you...I'm sure Mr Geiger has some explaining to do to his superiors over this incident and he's having a hard time explaining this one away....Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 26, 2006, 06:29 AM
bussman, are you getting a NEW MOTOR?  I certainly hope so.  (There are too many posts to read through to figure it out on my own.)  You paid for one, you should have one.  Not one that is pieced together.  This is not your fault you are going through this, so don't let them con you into thinking you did 'not give them a chance to make things right'.  This is their shoddy business dealings.  If they did business in an ethical manner, you would not be going through this crap.  Hope it all works out for you...

ps.  I can picture a meeting at BnR W where they are discussing what to do about this 'FORUM' problem, hence you being finally contacted.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 26, 2006, 07:02 AM
I am not one thats going to fuel this topic any further with what I would really like to say. having said that, why doesn't Mr. Geiger get on the board here and explain  their point of view on this subject. of concern here, is what is going to happen to the "NEW" motor that Bussman is having replaced?...is there another poor unsuspecting potential buyer out there that is going to get taken to the proverbial cleaners and buy a new Mercury that was hung on Bussman's new Smokercraft?...Grump  ::)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 26, 2006, 07:27 AM
What esox said.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 26, 2006, 07:44 AM
After reading these new posts I want to add something.

I am confident that Eric will personally make sure they get our boat in excellent condition ;D I am sure they will spend more time going over the boat making sure its right this time. I don't want to wind up 150+ miles away with problems and I doubt they do either. I think they really want to make me happy and I really want to give them that chance. ;)

I do regret having to go to these lengths to get their attention. Maybe I even jump the gun but I think the ball is totally in their court now. The actions they take will speak for themselves. Please give them a chance to speak thought their actions. I was preparing to take this thing to the courts but I would much rather have it fixed this way.

I promised Mr. Geiger I would continue to post the progress of this and I will. I have been asked by Phil Smoker and Eric Geiger repeatedly to take into consideration the volume of sales Boat N RV does and that I need to understand with large volume comes good prices but more potential problems. I completely understand this and everyone should expect this from time to time but the true test is how they handle the problem once they are aware of it. I think Boat N RV missed the mark on that initially but maybe I expected too much to fast. I don't really know. ??? Hopefully all will be fixed now that we are all trying to communicate better.

Oh and Yes a new motor and new factory canvas.  I am not sure what they will do with the motor they take off but that is a good question. I would guess they will sell it as used. I don't know?

Thanks

Bussman
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: cnyiceguy on May 26, 2006, 08:15 AM
What does volume have to do with quality?????? If you run a business and expect sell a lot, hire people to do the job right! I wouldn't give BnRV too much slack here, they did try to hide and deny problems at the very beginning. From what you posted, it had nothing to do with volume, they were trying to maximize their profit at your expense. I understand you have to work with them, but I don't think they would have been as cooperative without going to the "court of public opinion". JMO.  Other people have had problems with them, so yours isn't an isolated case.  Bussman, your first instincts are usually right, stay mad, you have a right to! 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: ol crawdad on May 26, 2006, 08:17 AM
I am really glad things seem to be looking brighter for you, and I hope they take care of you to your full satisfaction.  It doesn't change the fact that they tried to sell you a pieced together motor as new, and tried to hose you on the canvas.  Good price should not mean poor service and poor business ethics.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: spoonfed on May 26, 2006, 08:55 AM
i just learned something.  i run a business and now i know the busier i get i don't have to have good quality.  wow this should really up my profits.  ::) ::) ::)  what a joke.  this guy is trying to make you feel guilty so he don't.  truth is this should of never had to be.  they should of not sold you a used boat and try to hide it.  isn't that like fraud?  sell something stated as new knowing that it is not.  if it were me i'd tell them to pack it.  and as far as the GM,  your to late to save face buddy.  we must all be stupid if you(MR.GM man) expect us to think that MR.Smoker or merc didn't have something to do with it.  yeah b&r might be the one with the out of pocket expense but why shouldn't they be the one?  they screwed you in the first place.  sounds to me like he is spinning his wheels.

what ever happened to the American way?  is it now " screw who you can to better yourself"?

Mr. Smoker,  my hats off to you.  nice to hear someone still cares what the customer thinks instead of how big their money roll is.

Mr. GM,  you failed at the one most important thing about business, communication.  You should call people back if you don't want all the bad publicity.  customer is always right!!!!!!!!!!!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 26, 2006, 10:27 AM
Mr. Geiger any responses????
Would like to hear another view/ your side?

This would be the place and about now would be the time.
Silence also sends a message? guilt, embarrassment and dishonesty!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: jo-jos_jigs on May 26, 2006, 11:52 AM
Mr Geiger/ Boat N Rv Warehouse,
                                                    You must realize that the longer you wait to post a reply that is all the more the "stock" in your company is going down. As a GM you are responsible for customer satisfaction. We are not talking something simple here. We are talking fraudulent acts. I cant believe that it is George that is having to come post updates on here for us. It should to be you that is posting updates. As far as you wanting all of us to know that you are the one that is going to make things right, we all know that if it wasn't for Mr. Smoker getting involved this would not have happened. From everything that has been posted here, it isn't just boats that we have seen problems on, it is RV's as well. I think George has been plenty hospitable with his dealings with your business. Frankly, he shouldn't have to explain why he went about it the way he did. I do not believe that your business realizes that we are hard working people, spending our hard working dollars at your establishment. After a week of this hard work, we want nothing more than to be able to spend time with our family on our boat/rv. We shouldn't have to spend our time and even more money correcting a problem brought on by unjust acts. Additionally, if you claim to have no knowledge in the wrong doings that happened, you (or the actual owners) should step back and take a look at how you are running this business. It is in YOUR COMPANYS best interest to correct this. I would be so professionally embarrassed that someone would have to go over my head to get a problem solved.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 26, 2006, 03:29 PM
Just to let you know, I didnt know that my prop was swapped until I got home and walked to the rear of my boat. I noticed knicks in the blades of the prop and alot of pitted surface. It had been painted over to hide the fact that it was used. >:([/color]
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Spysar on May 26, 2006, 03:53 PM
Is Mr Geiger nuts? I'm losing even more respect for this guy for trying to pat himself on the back for giving a customer what he paid for with his hard earned money and that was a new boat, motor, and lower unit! Of coarse he would never be so nice if Mr Smoker didn't get involved. Of coarse the expense is BnRV's, they screwed up, not Mr Smoker! Mr Geiger, should be worried about going to jail! Someone commited FRAUD while under his watch. He maybe even told an employee to make the switch. Gimme a break Mr Geiger!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on May 26, 2006, 04:00 PM
I direct this post to BNRV, as to my dealings with your company, I was treated poorly by everyone there with the exception of the salesman when he was trying to make the sale. The way my complaint was handled, the lack of communication after numerous calls to try and solve the situation, the service that was performed, the lack of knowledge to repair the boat properly, being outright lied too. It,s great that you can sell in great volume and thus lower prices but not handling things properly after the sale can and now probably is going to turn around and bite this business in the a%$. Volume of sales can come from repeat sales but that don' t seem to factor in with BNRV. When I tell the problems that I have had with your company to others I automatically get a story of their friends that had problems with BNRV or they themselves had problems. Soon there will be no one around this area that will buy from BNRV and you won't even get the service business. I for one and my neighbor  will not take our boats back there if you had a free boat wash for fear of what mighthappen to it
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on May 26, 2006, 10:09 PM
Bussman, your first instincts are usually right, stay mad, you have a right to! 

Absolutley!  Bussman-you are getting service for one reason-you got their attention.  Keep going! High volume creates problems...only if you let it, that lower unit didn't attach itself nor paint itself....
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: iceisnice on May 28, 2006, 10:26 AM
Kudos to Phil Smoker for putting on the pressure.
Super Kudos to Bussman for sticking to his guns and making it happen!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 28, 2006, 09:15 PM
is this thread old enough or not     BORING         Everytime I check this site out
this tops the list   Fishing site or whining site get over it.........!!!!!!!
..fishing buddies.....you're either part of the problem...or part of the solution...we all stick together....whats your problem?...sure hope you never need membership help with something.....Grump  :-\
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: spoonfed on May 28, 2006, 09:26 PM
is this thread old enough or not     BORING         Everytime I check this site out
this tops the list   Fishing site or whining site get over it.........!!!!!!!


wow we have words for guys like you but i don't believe scott will allow me to say what i want so i wont.  i hope this happens to you and you are all alone with it.  whats wrong with helping out another member with his problem.  are you one of those guys that drive right past a broken down fellow fisherman?  probably.  stay out of the thread if you don't like it.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: kappy on May 29, 2006, 07:16 AM
your right,,  sorry my bad, removed it,, few too many beers I guess late last night.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 29, 2006, 07:45 AM

Thats OK Kappy, I can see how some people wouldn't want to read about this all the time. Fishing is supposed to be fun and relaxing and no one wants to associate this type of problem with their enjoyment. If you don't want to follow along thats cool. I sincerely hope you never have to deal with something like this.

Thanks and good luck,

Bussman
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on May 30, 2006, 12:41 AM
Bussman, I have followed this thread since it started.  I have been ripped off by sleazy companies in the past.  You have shown grace and fortitude to do what is right. With todays high pressure sales at nearly any cost, it is unbelievable that this does not happen more often.  It probably does, it just goes unreported ....uninteresting to the media world.  Your stand with grace has shed a bright light upon what appears to be, at least, poor business practice up to at least a criminal act. 

It is refreshing that Mr. Smoker appears to be working things out...time will tell.

A copy of this post was sent to the Times Union.  Let's see if they get involved in exposing your problem with the retailer for even more awareness.  While this is a fairly large internet site, the general media still reigns supreme at helping to shape public image.  Again, time will tell.  If I was in the media, I sure wouldn't want to miss this opportunity to miss this one. 

Poor public image has destroyed more than one company.

In the end, MANY have read this thread, and many have already shared what has happened so far.

Be encouraged Bussman.  Many people are behind you...cause we're mad as HE!! and not going to take it anymore.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 30, 2006, 06:04 AM
Just keep the  pressure on these guys, George, and keep us posted as to the outcome.

Maybe now that the holiday weekend is over, Mr Geiger will be here and he can explain all about the mysterious changed out lower unit, the crappy paint job, et al., and maybe, since he feels sooo victimized by Big Bad George and the way he handled things, he can explain the other 30 some complaints filed, plus some of the members here that have had problems with them besides yourself.

George..what kind of timetable have they given you on all the repairs and change outs to be completed??  Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 30, 2006, 02:09 PM
Things like this happen often and go unreported!!!
Still waiting for the response from mr G!!
Silence is not golden, hopefully its a punch in the wallet!

there are many companies that operate like this go to the BBB and read reports, then take a 1/3 for   
false claims/unhappy customers and thats about a true reflexion
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on May 30, 2006, 07:15 PM
Speak Mr G!  This is your chance to explain how a used lower unit ended up on a brand new motor!  If you have no explanation  I guess this forum can assume there  was an attempt by your company to offload the used part and stockpile the new one.  The silence on Boats and RVS parts speaks a thousand words.  This forum gives you the opportunity to set the record straight.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on May 30, 2006, 07:26 PM
Quote
The silence on Boats and RVS parts speaks a thousand words.  This forum gives you the opportunity to set the record straight.
...could have been a coverup by an employee who no longer works there!!  ::) ::)    offloading junk onto an unsuspecting new buyer who wont complain  ::) ::) WHATEVER.....dont expect any representative of THAT PLACE to try and explain.....THEY WON'T be fanning the fire would they?....Grump :blink:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on May 30, 2006, 07:58 PM
Geiger and Boats and Rvs deserve a chance to tell their side of the story.  I have never in my life bought something new only to find that the seller had substituted used for half of the item.  Boats and Rv must have an explanation.  The lack of one can only point to actions that would probably point to actions that are criminal.  Hopefully Boats and Rv will respond in this forum with a plausible reason of how this could have happened.  The guy deserves a chance.  It is a very safe bet he is monitoring this post, and we owe him the chance to tell his side of the story.
Well, Mr Geiger and Boats and Rv, the ball is in your court
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on May 31, 2006, 03:45 AM
       Geiger, Boat n'RV and Company have HAD lot's of chances to come onto this forum and explain anything they could. Their response thus far has been to lay it off elsewhere. If they wanted a chance they should be in the 'Chance' business.
       Did Bussman "Take a Chance"(?) when he bought the boat?  To take a chance, as in "I'll take a chance..." that this brand new boat and motor will give me years of good service and a good servicing dealer to be there for me as a representitive of the companies whose products are touted as being the best should something go wrong. NO HE DIDN'T, and NEITHER WOULD YOU.
        They've HAD their chance. They've had more than several 'Chances' to rectify this situation while the fishing was still good. In fact they had a chance to make this good from the git-go, by selling him a new unit that didn't have these problems to begin with, like as in NEW,(Duh?).
         If/when I,or any of my friends, buys a new boat you can bet your whatever that it won't be from some place where they have to take a 'Chance' that they'll get a good one for their hard earned bucks. This ain't the froggin' lottery, it's a positive boat purchase, not a possible ticket purchase.
         
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: gunner1 on May 31, 2006, 04:12 AM
Geiger and Boats and Rvs deserve a chance to tell their side of the story.  I have never in my life bought something new only to find that the seller had substituted used for half of the item.  Boats and Rv must have an explanation.  The lack of one can only point to actions that would probably point to actions that are criminal.  Hopefully Boats and Rv will respond in this forum with a plausible reason of how this could have happened.  The guy deserves a chance.  It is a very safe bet he is monitoring this post, and we owe him the chance to tell his side of the story.
Well, Mr Geiger and Boats and Rv, the ball is in your court

 You know I've been thinking. Maybe he has sought legal advice which has told him specifically NOT to reply to this thread.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on May 31, 2006, 08:57 AM
You know I've been thinking. Maybe he has sought legal advice which has told him specifically NOT to reply to this thread.

You honestly don't think he did not contact his lawyer after the bad PR??
He was probably looking for a slander/ liable claim to stop the reporting of information.

I agree he has had ample opportunity to respond.
Buss this thread was started may 14th????How long before this thread was started have you played this game?
Man hope you can get this resolved so you can enjoy your purchase!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 31, 2006, 02:17 PM
After speaking to a number of people involved with this entire mess they all felt I should go get the boat and use it.:-\ I was very unsure since I didn't want anything to happen to it but I figured I have made the family wait long enough! ;D The kids spent 2 days on the boat with my wife and I and we all had a fantastic time. My son Mike (8) was pulling in perch one after another and Steven (5) reeled in a few too. We have a few pictures and hoefully later tonight I will find time to start a separate thread about the fun we have been having.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: OTIS on May 31, 2006, 02:25 PM
So where do things stand with this entire mess?  Did you get the new motor and canvas that you paid for?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on May 31, 2006, 04:40 PM
Not  yet but they are working on it.

I received a email from Phil Smoker and missed a call from Boat N RV today. I emailed Phil back and called Eric back but he wasn't available so I asked if he could call me back. I also spoke with Jason at Mercury and Wally at Day Brothers. The lower unit is in as of noon today and I can bring the boat back to Day Brothers on Monday so they can replace the lower unit. Wally said the lower unit will be done on Tuesday. Once Eric gets everything ready on his end, I will bring the boat down to the Queensbury's store. Eric will send someone up to Queensbury to pick it up. They will take it down to the West Coxsackie store and replace the motor and canvas and bring it back to me.



Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on May 31, 2006, 04:42 PM
Sounds like things are coming together for you at last George...nice to hear it....keep us posted......Esox
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 31, 2006, 05:29 PM
idk i dont like the whole thing

  i wouldent buy a hot dog with a half eaten bun.....and if i got one  like that, id want a whole new hotdog, not just the bun replaced

pay for new get new period

  it the powerhead new? how can one assume it is? unless  merc doesnt ship new motors all together, and ships them broken up for assembly. if that was discussed before i apalogise its getting to long to read

 and add the problems with the canvas, you should have gotten a full refund on the purchase price, if not just the full price credit at boat and rv to pick out a different boat

  what would they have really been out to give george a full credit for a different boat in the long run?

 not as much as the whole deal is going to end up costing them im sure

    billybono

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: dawg on May 31, 2006, 06:15 PM
 I WOULD SCRIBE THE EXISTING POWERHEAD OR PUNCH A MARK SO YOU KNOW WHERE IT IS AND SEE IF YOU GET A QOUTE UN QUOTE NEW MOTOR AND NOT JUST ANOTHER LOWER UNIT I CAN GUARANTEE I WILL NOT BE INVOLVED WITH ANY OF THE ABOVE NEXT YEAR WHEN I BUY NEW BOAT.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: sbfpa_Mike on May 31, 2006, 06:20 PM
I tell you guys what, this thread has been wonderful. I really like the comments made by the Bussman supporters. The coming together in defense of a fellow sportsman and consumer is what we need as sportsmen and consumers. Now I want to say this; Let the process work. I know you guys want answers, but like dealing with women, there aren't always answers. It seems to me that Bussman is getting his boat fixed and he is doing what he can to get that done while enjoying what he has. Good for you bussman.

Mike
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on May 31, 2006, 06:37 PM
It seems to me that Bussman is getting his boat fixed

Mike

thats what upsets me the most. it was sold as a new boat....give him store credit to GET a new boat

  he is bieng calm if ya ask me....i would already be in custody


      billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bassinbrian on May 31, 2006, 08:37 PM
Well i have been reading for a month, i live about 5 minutes away from the place ... and will never go there.
Hope all works out well for you, and yes NEW means NEW !!! Not a used part on the craft.

I work in the world of customer service and know exactly how it can be, they should do anything in thier power to make it right for you.



BR

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 01, 2006, 08:33 AM
I got a voice message from Eric last night and I thought he was telling me he was going to replace the motor and only some of the canvas again.  :cursing: BUT I totally misunderstood him!! :-[

I didn't post any of this here last night because I wanted to be sure I understood what he was proposing. I was all wound up again for nothing! :-[  I did leave a voice message for Phil Smoker about it after I didn't get a call back from Eric by the end of the day and I left a voice message asking Eric if we could talk about this. I called him this morning and he still intends to replace the Motor and all the canvas. What I misunderstood was he was offering was to replace the motor right away and replace the stained canvas temporarily until all the factory stuff came in. I told him I can live with the stains in the canvas as long as I can keep using it and they will still replace it when they get everything there.

He is also going to look at some of the smaller issues while its down there including the fish finder temp and speed not working, the way the fisherman's top frame is digging into the leather on the inside of the gunnel walls and the hydraulic steering which doesn't feel right. Hopefully this time they do a more thorough check of everything and maybe save me some running back and forth.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Pikeguy on Jun 01, 2006, 08:47 AM
Man, for your sake, I wish you could tell them to just flippin keep it and go buy one somewhere else. Just doesn't sound like this boat was built right. IMHO  :-\
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on Jun 01, 2006, 09:31 AM
Man I feeling that this boat hit something and the lower unit and drive shaft and probably damaged, If other compents are out of alignment there may be a structural issue. My brother hit a unmarker shoal in NC and replace his lower unit and then the saft because of a whobble in the wheel indicating a bent shaft.
Many Buss I hope that they can step up to the plate and take care of ya. Really sounds like they were screwing you from the word go. DEAL or NO DEAL, new means new and obvously it is NOT!

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on Jun 01, 2006, 11:17 AM

  he is bieng calm if ya ask me....i would already be in custody


      billybono

Billy-I'd bail you out.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bcjensen on Jun 01, 2006, 12:25 PM
billy I hear ya on the in custody thing...!!!! :police: :police:.  hope everything continues on positiv heading!

Good Luck
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jun 01, 2006, 07:34 PM
Actions speak louder than words for me.  The action of installing a used lower unit on a new boat trumps the promise to replace it.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: seaweed01 on Jun 01, 2006, 10:34 PM
George,

Get your money back and buy somewhere else.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: stringer on Jun 01, 2006, 10:51 PM
my father also purchased one of those 20000.00 plus smokercraft boatsnice boat in general same place various problems like 3hrs on water and you betterturn on the bilge tried to shaft him on the trailor giving him a smaller than what was on the deal which was compatible till you installed your gear then was at its max !!   trailor bunks were only 8inches off from being square four or five trips back to fix one hour and a half one way Iguess my point is this place will shaft the unknowing and makes alot of money doing so!!!! too bad the price wasnt bad thought about a new camper butwas told a fool and his money are soon parted !!!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 05, 2006, 04:11 AM
I took the boat to day Brothers last night and they are going to replace the lower unit today. Its should be done tonight and I will hopefully pick it up on my way back in to work tonight.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jun 08, 2006, 07:08 PM
I am sure Day Brothers handled their end in proper fashion.  They certainly have the reputation for doing so.   What about Boats and RV?  When do you get the new motor and canvas?  Bussman's silence is saying something.  Will Boats and Rv come through with their promises, Bussman?  I'll believe it when I see it!!  Their inaction for this length of time speaks volumes for the Boats and RV franchise. 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on Jun 08, 2006, 07:45 PM
Billy-I'd bail you out.

good, cuz i dont think my old man will amymore  ;) once was enough for him i guess  ::)

   billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on Jun 09, 2006, 08:04 AM
Actions speak louder than words for me.  The action of installing a used lower unit on a new boat trumps the promise to replace it.

Jacks I like your card playing analogy, RIGHT ON! Steal the deal!
Good Luck Bus hopefully ya can fish SOON, Man the timing on this STINKS.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 09, 2006, 09:04 AM
I have been getting calls from Phil Smoker and we have been playing phone tag. I have also taken my boat to Day Brothers twice to have the lower unit replaced. I tok it in on sunday night as scheduled for mondays work. Monday afternoon I called Day Brothers and they told me they were backed up and were not sure when they can get to it. I asked him if he was goingto get to it this week and he couldn't answer me. I told him if he couldn't do the work then I would like it back until he could. Most of my fishing can be done using the trolling motor anyway. He said he didn't want to keep my boat from me so I went tuesday to pick it up. I fished Wednesday and there is still a noise coming form the lower unit.

Last night I opened a letter and I think the easiers way to do this is to post the letters. So here they are.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Dr. IceGeek on Jun 09, 2006, 09:12 AM
I think the letter by Geiger about sums it up...what a bunch of a-holes.  Hopefully he'll be losing a bit of business due to the likes of the people who have read this forum
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: devil-man on Jun 09, 2006, 09:14 AM
Yep- I just read it, George.
It sounds like BS to me!

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi36.photobucket.com%2Falbums%2Fe48%2Fwitchain%2FBOATNRVBBBleter2.jpg&hash=c8bec75b4b958e47c47880d0e0a51233)

THAT is satisfactory according to the BBB?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 09, 2006, 09:26 AM
This really upset me. Here is what I have been doing this morning.

6-9-06


0816

Called Eric Geiger and told him I received a letter from the BBB and told him the letter was written on 5-19-06 and asked him why it said the only issue was that I did not let them replace the lower unit because I didn’t want to travel to let them do it. I also asked if he was aware that a report had been made to mercury about the lower unit in Jan and again in Feb. and he told me he had to call me back because He didn’t have the paperwork in front of him. He said he would call back within an hour.


0835

Called BBB spoke to Robert Colmerauer and he told me he can take a rebuttal by mail but they already have a unsatisfactory rating and there isn’t much more they can do.

0838

Spoke to Eric Geiger he called me back I asked him if that was an accurate reply and he said he absolutely offered to replace the lower unit and that he didn’t see the problem. I asked him if he was aware of the reports to Mercury in Jan and Feb. and really wouldn’t answer me. I told him I would have no choice but to pursue this legally and he said fine and hung up on me.

0840

Called Phil Smoker and explained this all to him. I told him I have not heard from Eric in a week or more since he was under the impression that Eric and I have been talking all last week. That was not true! He has been calling Phil Smoker looking for my canvas but I think that is his way of making Phil think he is honestly trying to help me. I still don’t think he cares about making me happy. I think its all about Boat NRV's reputation now! I tried to make Phil understand that working with this guy was not the right way to go. He continues to tell me he understands and he compared this to buying a car. I told him if this was a car I would have been to a different dealer and the manufacturer would be fixing this. He is going to call me back later today. He is looking into a way to resolve this without me working with Eric anymore. Please understand we talked a while and it is very hard for me to capture the entire conversation. In a nutshell I think Mr. Smoker is tired of dealing with this and hopefully he comes up with something to fix it. I told him before we got off the phone that I really just want what I paid for but I was also going to pursue legal action until it is resolved.

0900

Spoke to my attorney and he told me to let him know what I want to do.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Dr. IceGeek on Jun 09, 2006, 09:41 AM
You know what the worse part about all this is.....the fact that you are WASTING Your own time trying to resolve this.....I don't know what your time is worth to you, but mine is worth alot to me.  Imagine what you could have done with all the time you have spent on this issue thus far?  In my opinion, Mercury has had ample time and opportunity to make good on this without regards to the dealer.   One new lower unit at wholesale price to keep a customer happy would have gone a long way towards making everything satisfactory....I can honestly say I am not impressed with Merc.   I don't truly believe it's Phil Smoker's responsibility to do anything, but the fact that he has tried to help out speaks alot in my mind.  I understand the position everyone is in, but d**n Bussman....you've really gotten screwed!  I hope you do take legal action because boat n rv deserves to pay
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: yoda on Jun 09, 2006, 09:56 AM
Is there a lemon law in regards to boats?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: devil-man on Jun 09, 2006, 10:02 AM
Bussman-
I am not one to encourage legal action.
In this case I think it is deserved.
It's either that or take Billybono's approach.
(If you have bail!)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on Jun 09, 2006, 10:32 AM
Bussman, If the dollar is mighty then effect their ability to make it.
I know its more difficult on your end but try this.

1. definitely get a civil case started, they pressure will begin to work, save all documents, emails, and record all conversations with theses people. Notify them that you are recording (legal issue).
2. Go into the store as often as possible and complain as to see the manager and then begin to get loud!!!I know nobody like to be that guy, but if other customers see a upset client, they will think twice about buying and it will effect business.
3. Call your local attorney general offices, not albany, they may have existing files going.
I worked there and they have the least power, only if there are many with the same situation.
4. Call and complain to the better business bureau, not that effective but gets a track record going like the AG's office.
5. Possibly get and ad in the newspaper and let others know and see if all of you can get a settlement you can live with.
6. Pressure Mercury and let them know about the dealership and the product! why will they not honor the warranty? Were you sold a item under false pretenses? or is it product defect?


Bussman you have tried many of these things I suggested and still no fixed boat. The AG's office and BBB can only respond, when several people have the same problem. If they company responds that they have started the process and time is not a issue.
I do not know why your attorney has not started legal action on your behalf.
I hate to say it but they are running you around in circles and are going to continues to move at their speed not yours.
CYA and get the paper work rolling. If their volunteer actions fail then you HAVE to go this route.
Just hate to see any fishermen getting screwed and missing a majority of the season.
They cashed your check and you should have what you paid for!
PS the letter sent by MR. G is total BS, touch up paint, Another circle!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: labtech23 on Jun 09, 2006, 10:37 AM
I cannot believe there are idiots like this still in business. Keep fighting.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: devil-man on Jun 09, 2006, 10:37 AM
The phone number is right there.
Should we all start calling him?

 :evil:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: labtech23 on Jun 09, 2006, 10:41 AM
couple hundred phone calls a day would probably drive them nuts. I don't know how much it would accomplish but it would fun to try.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 09, 2006, 10:53 AM
I am looking for an attorney that will persue this with passion. My attorney is a great guy but I think he may be to nice a guy to handle this one for me. Anyone have a good aggressive attorney that might be able to help me here? If so PM me with the name please. If any of you know of attorneys that heave already dealt with them again please pass on the names in a PM so I can get in touch with them.

Thanks

Bussman
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 09, 2006, 11:02 AM
Letter I sent to BBB

Quote
June 9, 2006

Robert Colmerauer,

This letter is in rebuttal to Eric Geiger of Boat N RV Warehouses response to my complaint #33004208. He is trivializing this entire issue. He wants to focus on the paint but continues to ignore the issue of mechanical problems reported to Mercury before I purchased the boat and motor. The largest but not only issue here is that they had a problem with this motor that is documented with Mercury yet Eric Geiger continues to try to make this out as me complaining about paint. In his letter dated May 19, 2006 he claims he offered to replace my lower unit no cost to me including travel time. This is a false statement. Actually at the time he wrote that letter he had not offered to repair or replace anything. His warranty man (Danny) claimed my Motor was 100% even after I emailed them pictures of the lower unit showing the paint and confronted them with the fact that there was no record of the resolution to the problems reported to Mercury.


As you recommended, I will pursue this with an attorney if need be and I understand that since Boat NRV has already received an Unsatisfactory rating with the BBB that there is nothing more you can do for me. I would request that you do not record this as resolved because Boat NRV has twisted this issue to make me out to be the unreasonable one.

George Bussiere

BTW The AG office couldn't do anything until the BBB said they were unable to resolve this which they did in the last letter.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Buckski on Jun 09, 2006, 11:41 AM
Bureaucracies with good intent but no teeth. Thats the problem with em.
Sorry Buss, but you WILL BE HAPPIER IN THE END WITH A JUDGEMENT FROM A COURT!
Good luck on finding good legal representation, also look for damages incurred from gas, phone calls and everthing you can, DOCUMENTATION IS HUGE!!!!!!

It will come full circle TRUST ME!!!!!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 09, 2006, 02:31 PM

[And this is his reply:


Quote
I have added your rebuttal letter to the complaint file and sent a copy of
your letter to the company.  I have also changed the status of the complaint
to unresolved.  If they do respond to your letter a copy of that letter will
be sent to your for your review.  If you go to court please inform us of the
outcome of that procedure.   I am sorry the BBB was unable to help you reach
a resolution to the complaint.



Sincerely;
Robert Colmerauer
Complaint/Inquiry Manager
bcolmerauer@upstatenybbb.org
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: dawg on Jun 09, 2006, 03:28 PM
Just sent this link to the cbs6 I-team who investigates Fraud. Told them it was pertanent due to their station carrying BoatnRv advertisements . Mentioned for them to get ahold of you bussman. This station is their local market. They always have contractors that are scamming maybe they will help.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: spoonfed on Jun 09, 2006, 03:40 PM
  get the best lawyer they can afford and take their arses to court.  that eric guy,  well i'd like to meet up with him in some dark alley.  i'd stop dealing with everyone except your lawyer.  they have had enough time to take care of this.  what a bunch of bleep--bleep-  bleep -- bleep! 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: flockshot on Jun 09, 2006, 04:11 PM
i know i would be willing to send a small donation to help with the legal fees....the satisfaction of hearing about this guy loosing his job and giving you a boat would be worth it any price...im soo sorry to hear about this fiasco...read all 19 pages just now..im furious and im a few hundred miles away.lol.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on Jun 09, 2006, 04:51 PM
The phone number is right there.
Should we all start calling him?

 :evil:

i just left a message

   billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: JerryofWNY on Jun 09, 2006, 05:44 PM
Unfortunately, this is New york State and you can't recoup the legal costs you incur as part of your lawsuit, or so it was explained to me a couple years ago when I had to go to litigation.
I wish you the best, Bussman. I would like to see "The Little Guy" win for once.
I can't do much, but I too would have a check in the mail to help cover legal costs.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jun 09, 2006, 07:13 PM
I have a sense that this posting is giving far too much credit to Phil Smoker.  As a manufacturer he should be demanding that his dealers are held to the highest standards.  It may well be that Boats and RV sell enough Smokercraft that Phil Smoker does not dare to step on their toes.  It may be  that Phil Smoker won't stand up to what is right  but compromises his integrity because a dealership sells numerous boats for his company.  Ditto for Mercury.  To allow a half used motor to be placed on one sold as new and not come crashing down on the dealer is incomprehensible to me.  The entire situation reeks of business ethics that that contradict everything we all believe to be moral and right.  Shame, Shame, Shame on Boats and RV Wharehouse, Smokercraft and Mercury Outboards.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jun 09, 2006, 09:22 PM
Please do not send any messages or even bother calling them. The idea of hundreds of guys calling on my behalf is appreciated but I don't believe it can do anything but cause more problems. I would also like to add that although I appreciate the offers I can not accept money from any of you. Thank you for all your support and hopefully some of you got the opportunity to learn from my misfortune.

Bussman
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on Jun 11, 2006, 06:48 AM
Salute to Buss for taking all of this crap-Unfornately it has to play out to get anyway-Like many others, I am very disappointed in Mercury...
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: beaverfsu on Jun 11, 2006, 06:58 AM
Boat N Rv's letter does tell you one thing useful, they are operating without a lawyer.  The status of the lower unit has already been documented by Mercury-the letter just furthers apparent fraud. 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on Jun 11, 2006, 07:42 AM
I'm disgusted with the whole thing. MORE than enough time has gone by for someone to step up to the plate.  I'm a simple guy, and this sounds like fraud to me.  Isn't this something for the attorney general or something.  Or did I miss something?  I've been ripped off before with no real recourse.  I would really like to see someone at this RV place incarcerated.  Have the police been notified? 

Bussman, my heart is hurtin' for you.

bwalleye
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Outlaw on Jun 17, 2006, 07:18 PM
would be more than glad to help in any way possible Buss. even if your lawyer would like me to testify about them giving me an old prop that they tried to paint over. bet that would really stir things up in court and I have witnesses to that
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: muskybob on Jun 18, 2006, 08:57 AM
I think you've been more than patient.  Start legal action before it's too late.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jun 23, 2006, 08:35 PM
I hope by now Boats and  RV Warehouse, Mercury Outboards and Smokercraft have arranged for the wrongs to have been corrected.  If not, I hope at least that the brand new motor with the used lower unit has been getting you out in front of your house so you can at least dip a line.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jun 29, 2006, 08:29 PM
What's up Bussman?  Did Boats and RV Warehouse give you a new motor for the one they sold you with the used  lower unit?  I want to see how this was resolved by this company.  Let us know.  You have been pretty quiet on the subject.  Maybe it is a legal thing, but let us know if you can.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bigredfishing on Jun 29, 2006, 09:07 PM
I talked to George.  Something happend all right, but he wants to wait till after all strings are tied up before saying anything.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jun 30, 2006, 07:57 PM
I hope Boats and RV Warehouse is giving him a new motor like he paid for instead of one with a used lower unit.  It makes you wonder how many times they have got away with that in the past. 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: applejacks on Jul 08, 2006, 07:53 PM
Does anyone know if Boats and RVWarehouse finally gave this guy the new motor he paid for, or they still sticking him with the new top and used lower unit?  Had Smokercraft done anything?  What is up?  Where is Bussman on this issue?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on Jul 08, 2006, 07:56 PM
im sure buss will let us know....im assuming he is pretty busy at work, knowing his field  ;)


   billybono
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bussman on Jul 09, 2006, 06:59 AM


We moved into our own home finally and we don't have internet access there yet.  :( Unfoutinately all I can say anyway is its in the lawyers hands and I have been asked not to post anymore on this subject.   :-\  Thank you all for your support and I am very very sorry I can not go into detail on what is going on.  It makes me sick just thinking that I am not going to be able to close this issue here but I guess this is how things work in this world we live in these days :-[ 

Bussman

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chucker on Jul 09, 2006, 07:06 AM
Well, enjoy the new place, and we look forward to hearing about an amicable solution on the boat/motor sometime in the near future then.  Good luck!
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: yoda on Jul 10, 2006, 10:22 AM
I was in Crossgates mall the other day and saw Boat N RV had moved into the old Kliens sporting goods.  Is this the same business?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: bwalleye on Jul 10, 2006, 05:56 PM
All the best Bussman.  Enjoy your home! And don't let the b$#!ards get you down.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on Jul 22, 2006, 06:48 PM
not being able to post sucks George, but understandable when the legal beagles are involved. hope everything works out to your advantage and gawd only knows it should be....regards, Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: sailsandwhales on Aug 30, 2006, 04:50 PM
To set the record straight Mr Bussman: (1st and last response by Boat-N-RV Warehouse)

Mr. Bussiere, AKA Bussman, purchased a 2006 192 Smokercraft with a 115hp Mercury from Boat N RV Warehouse on 4/22/06.  Everything agreed on during the sale was put clearly in writing.  When Mr. Bussiere came to pick up his boat he had an on water demo with a Boat N RV Technician.  After his demo Mr. Bussiere claimed that he believed he was going to receive additional canvas for his boat.  After a review if Mr. Bussiere’s paperwork it was found that he was not entitled to any additional canvas, however Boat N RV offered the canvas at less then our cost.

Upon completion of the canvas Mr. Bussiere took delivery of his boat.  Shortly after taking his boat Mr. Bussiere contacted Boat N RV Warehouse and stated that there was a spot on his canvas and that the paint on his lower unit was peeling.  Mr. Bussiere was asked to bring in his boat as soon as possible.  Mr. Bussiere refused to bring the boat to us.  The General Manager of the store contacted Mr. Bussiere personally and offered to have someone pick up his boat, make any necessary repairs and return the boat to him.  Mr. Bussiere declined and also stated that he is going to ruin Boat N RV Warehouse with postings on myfishfinder.com. 

After confirming that the lower unit on Mr. Bussiere’s boat was in fact new the General Manager again contacted Mr. Bussiere and offered to replace the lower unit on the motor at no cost.  Mr. Bussiere then stated that he would not let Boat N RV see his boat unless he was given a new motor.  Boat N RV agreed to give him a new motor and new canvas.  We were very interested in seeing the condition of the boat and motor.  Mr. Bussiere continued to slander Boat N RV on myfishfinder.com.  At this time Boat N RV Warehouse decided that we did not wish to have Mr. Bussiere as a customer.  We offered to refund the full purchase price of the boat.  At this time Mr. Bussiere disclosed that there was physical damage to the boat. 

The arrangements were made to repurchase the boat with the understanding that the boat will be returned as delivered, to include the original lower unit that was changed locally by Mr. Bussiere.  The original lower unit was not returned and therefore Boat N RV Warehouse never had the opportunity to inspect or repair the boat, canvas, or motor.  The attached photos of Mr. Bussiere’s boat clearly show extensive physical damage to the hull of the boat.  These photos explained why the customer took delivery and never allowed Boat N RV Warehouse to inspect the boat again under any circumstances. 

There is a reason that we are the areas #1 Smokercraft Dealer.  Our Customers satisfaction is our #1 priority.

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2524.jpg&hash=60c1ecb322ef912f6843e856a625a091)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2522.jpg&hash=5ca2000e80ad72eaf9de144bd7e68465)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2521.jpg&hash=6aed4260f7cb9f23ba8169adfe0284c5)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2520.jpg&hash=f78b7aff102e33815076736756c85d50)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2519.jpg&hash=cfcf79bc60aea92f45fa6663d559b948)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2518.jpg&hash=a0639f11ca1c3e847bdb8a8b20dc46e1)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2514.jpg&hash=5c7ac51ceef9c9c7e2a9c4cea39c32ca)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on Aug 30, 2006, 05:31 PM
To set the record straight Mr Bussman: (1st and last response by Boat-N-RV Warehouse)

Mr. Bussiere, AKA Bussman, purchased a 2006 192 Smokercraft with a 115hp Mercury from Boat N RV Warehouse on 4/22/06.  Everything agreed on during the sale was put clearly in writing.  When Mr. Bussiere came to pick up his boat he had an on water demo with a Boat N RV Technician.  After his demo Mr. Bussiere claimed that he believed he was going to receive additional canvas for his boat.  After a review if Mr. Bussiere’s paperwork it was found that he was not entitled to any additional canvas, however Boat N RV offered the canvas at less then our cost.

Upon completion of the canvas Mr. Bussiere took delivery of his boat.  Shortly after taking his boat Mr. Bussiere contacted Boat N RV Warehouse and stated that there was a spot on his canvas and that the paint on his lower unit was peeling.  Mr. Bussiere was asked to bring in his boat as soon as possible.  Mr. Bussiere refused to bring the boat to us.  The General Manager of the store contacted Mr. Bussiere personally and offered to have someone pick up his boat, make any necessary repairs and return the boat to him.  Mr. Bussiere declined and also stated that he is going to ruin Boat N RV Warehouse with postings on myfishfinder.com. 

After confirming that the lower unit on Mr. Bussiere’s boat was in fact new the General Manager again contacted Mr. Bussiere and offered to replace the lower unit on the motor at no cost.  Mr. Bussiere then stated that he would not let Boat N RV see his boat unless he was given a new motor.  Boat N RV agreed to give him a new motor and new canvas.  We were very interested in seeing the condition of the boat and motor.  Mr. Bussiere continued to slander Boat N RV on myfishfinder.com.  At this time Boat N RV Warehouse decided that we did not wish to have Mr. Bussiere as a customer.  We offered to refund the full purchase price of the boat.  At this time Mr. Bussiere disclosed that there was physical damage to the boat. 

The arrangements were made to repurchase the boat with the understanding that the boat will be returned as delivered, to include the original lower unit that was changed locally by Mr. Bussiere.  The original lower unit was not returned and therefore Boat N RV Warehouse never had the opportunity to inspect or repair the boat, canvas, or motor.  The attached photos of Mr. Bussiere’s boat clearly show extensive physical damage to the hull of the boat.  These photos explained why the customer took delivery and never allowed Boat N RV Warehouse to inspect the boat again under any circumstances. 

There is a reason that we are the areas #1 Smokercraft Dealer.  Our Customers satisfaction is our #1 priority.

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2524.jpg&hash=60c1ecb322ef912f6843e856a625a091)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2522.jpg&hash=5ca2000e80ad72eaf9de144bd7e68465)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2521.jpg&hash=6aed4260f7cb9f23ba8169adfe0284c5)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2520.jpg&hash=f78b7aff102e33815076736756c85d50)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2519.jpg&hash=cfcf79bc60aea92f45fa6663d559b948)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2518.jpg&hash=a0639f11ca1c3e847bdb8a8b20dc46e1)

(https://www.myfishfinder.com/fishing_forum/proxy.php?request=http%3A%2F%2Fi110.photobucket.com%2Falbums%2Fn105%2Fsailsandwhales%2FDSCF2514.jpg&hash=5c7ac51ceef9c9c7e2a9c4cea39c32ca)

Too many holes in your story bud..and also way too neat for all the dealings (and many other complaints) we've read about on here about BNRV warehouse....try again.......
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: MXFisher on Aug 30, 2006, 05:44 PM
If you knew your business was being so blately slandered what took you so long to defend your self?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on Aug 30, 2006, 06:13 PM
just reading your post sailsandwails makes me want to upchuck....holes??...in your own words, its full of it!!...anyone with a brain can see that....Grump
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Polar on Aug 30, 2006, 06:33 PM
To set the record straight Mr Bussman: (1st and last response by Boat-N-RV Warehouse)

Mr. Bussiere, AKA Bussman, purchased a 2006 192 Smokercraft with a 115hp Mercury from Boat N RV Warehouse on 4/22/06.  Everything agreed on during the sale was put clearly in writing.  When Mr. Bussiere came to pick up his boat he had an on water demo with a Boat N RV Technician.  After his demo Mr. Bussiere claimed that he believed he was going to receive additional canvas for his boat.  After a review if Mr. Bussiere’s paperwork it was found that he was not entitled to any additional canvas, however Boat N RV offered the canvas at less then our cost.

Upon completion of the canvas Mr. Bussiere took delivery of his boat.  Shortly after taking his boat Mr. Bussiere contacted Boat N RV Warehouse and stated that there was a spot on his canvas and that the paint on his lower unit was peeling.  Mr. Bussiere was asked to bring in his boat as soon as possible.  Mr. Bussiere refused to bring the boat to us.  The General Manager of the store contacted Mr. Bussiere personally and offered to have someone pick up his boat, make any necessary repairs and return the boat to him.  Mr. Bussiere declined and also stated that he is going to ruin Boat N RV Warehouse with postings on myfishfinder.com. 

After confirming that the lower unit on Mr. Bussiere’s boat was in fact new the General Manager again contacted Mr. Bussiere and offered to replace the lower unit on the motor at no cost.  Mr. Bussiere then stated that he would not let Boat N RV see his boat unless he was given a new motor.  Boat N RV agreed to give him a new motor and new canvas.  We were very interested in seeing the condition of the boat and motor.  Mr. Bussiere continued to slander Boat N RV on myfishfinder.com.  At this time Boat N RV Warehouse decided that we did not wish to have Mr. Bussiere as a customer.  We offered to refund the full purchase price of the boat.  At this time Mr. Bussiere disclosed that there was physical damage to the boat. 

The arrangements were made to repurchase the boat with the understanding that the boat will be returned as delivered, to include the original lower unit that was changed locally by Mr. Bussiere.  The original lower unit was not returned and therefore Boat N RV Warehouse never had the opportunity to inspect or repair the boat, canvas, or motor.  The attached photos of Mr. Bussiere’s boat clearly show extensive physical damage to the hull of the boat.  These photos explained why the customer took delivery and never allowed Boat N RV Warehouse to inspect the boat again under any circumstances. 

There is a reason that we are the areas #1 Smokercraft Dealer.  Our Customers satisfaction is our #1 priority.



Nice try! Why are you trying to explain it now?
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: archbishop on Aug 30, 2006, 06:39 PM
exactly, if your customer satisfaction is priority #1, then why be an smug arse about the whole thing, its sounds like you just dug a bigger hole on a subject that was nearly forgotten about and over a month old? i think you just lost alot more customers by posting your thoughts, thanks, i now know where not to shop, or to recommend friends :tipup:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: billybono on Aug 30, 2006, 06:42 PM


There is a reason that we are the areas #1 Smokercraft Dealer.  Our Customers satisfaction is our #1 priority.



really hmmmmm

http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000039001608 (http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000039001608)



 and here is the reason this is your first and last post from that report i suspect

  you cant spin those numbers to make ya look good



This company has an unsatisfactory report with the Bureau because the file contains unanswered complaints. Our file contains a pattern of complaints from consumers who report problems with product quality, delays in delivery and service, and sales disputes.  
 
The company has responded to most complaints by offering an explanation of their position or an adjustment.
 
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: archbishop on Aug 30, 2006, 06:44 PM
Mr. Bussiere, AKA Bussman

also, people have screen names on here for a reason, do you and your company make a habit of posting the names of customers or clients on the internet without their ok ???
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: esox slayer on Aug 30, 2006, 06:47 PM
I especially liked the part where he stated Bussman continued to slander BNRV...hell, if anything, he quit saying anything about the entire incident. 

I noticed this guy never addressed how a salt water lower unit got onto the powerhead.  I also noticed that he said "we, being boat n rv warehouse, decided we no longer wanted Bussman as a customer"....I'm sure pressure from attorneys made that decision.  No mention of the numerous complaints to the BBB, the Attorney Generals Office, etc., etc...this guy is blowing smoke!

Bussman backed off the subject completely, and this guy says he did nothing but continue the slander?  WTH is that all about??

Arch is right...now this topic has been brought back from the dead and all the members can read about it again...what a fine piece of advertising work....I wonder how far up the chain this guy is at BNRV??  I thought it strange he didn't identify himself, either as the general manager, sales flunky, etc...he's probably some lowly errand boy without a title or position.......Esox

Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Polar on Aug 30, 2006, 06:48 PM
Principal:     Richard Lunney, Customer Service Manager
Local Phone Number:     (518) 371-7878
Fax Number:     (518) 371-8774
Membership Status: This company is not a member.
TOB Classification: Recreational Vehicles-Dealers


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience
 
This company has an unsatisfactory report with the Bureau because the file contains unanswered complaints. Our file contains a pattern of complaints from consumers who report problems with product quality, delays in delivery and service, and sales disputes.  
 
The company has responded to most complaints by offering an explanation of their position or an adjustment.
 
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
 
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 26
Number of complaints processed by the BBB in last 12 months: 9
 
Complaints Concerned
Sales Issues: 2
Outcome of all complaints -
Company made good faith effort to Resolve: 1; Company
did not respond: 1
 
Repair or Service Issues: 2
Outcome of all complaints -
Resolved: 1; Company made good faith effort to Resolve:
1
 
Product Quality Issues: 11
Outcome of all complaints -
Resolved: 2; Delayed Resolution: 1; Company made good
faith effort to Resolve: 7; Company did not respond: 1
 
Refund or Exchange Issues: 5
Outcome of all complaints -
Resolved: 2; Delayed Resolution: 1; Company made good
faith effort to Resolve: 2
 
Contract Issues: 1
Outcome of the complaint -
Company made good faith effort to Resolve: 1
 
Customer Service Issues: 3
Outcome of all complaints -
Delayed Resolution: 1; Company made good faith effort
to Resolve: 1; Company did not respond: 1
 
Credit or Billing Issues: 2
Outcome of all complaints -
Company made good faith effort to Resolve: 2
 
 
 
Additional Business Names
 
Boat N RV Warehouse and North Country Marine & Rv.
 
Additional Telephone Numbers
 
(518) 731-9900
(800) 262-8678
(800) 788-2628
(845) 565-8530.
 
Additional Addresses
 
2899 Rt 9W, Hopewell Junction, NY 12533 and 12634 Route 9W, West Coxsackie, NY 12192.
 
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
 


Report as of: 8/30/2006  
 
Copyright: 2006 Better Business Bureau, Inc.  
 
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: grumpymoe on Aug 30, 2006, 08:43 PM
you allege that the boat was damaged after Bussman took delivery.
Quote
These photos explained why the customer took delivery
. this it total gobbleygook!! what in the h_ll does the photos have to do with the customer taking delivery?  ::) ::)
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: devil-man on Aug 30, 2006, 10:06 PM
We moved into our own home finally and we don't have internet access there yet.  :( Unfoutinately all I can say anyway is its in the lawyers hands and I have been asked not to post anymore on this subject.   :-\  Thank you all for your support and I am very very sorry I can not go into detail on what is going on.  It makes me sick just thinking that I am not going to be able to close this issue here but I guess this is how things work in this world we live in these days :-[ 
Bussman

I just can't believe the idiot would come on here with that line of BS 2.5 months after Bussman put it to rest!!!
 :cursing: :cookoo: :cursing:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: hunters08 on Aug 30, 2006, 11:00 PM
wow I cant even believe what i am reading!!! Can that sailsandwales guy really give out someones personal information (last name) legally????
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: archbishop on Aug 30, 2006, 11:06 PM
wow I cant even believe what i am reading!!! Can that sailsandwales guy really give out someones personal information (last name) legally????

im not sure of legalities, but its not a way to prove that customers are #1 ???

did you notice he registered at 9am and didnt post until almost 6pm ???
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: archbishop on Aug 30, 2006, 11:09 PM
Stick a fork in him, I think he's about done.

Mac

he put the fork in himself when he hit the post button :tipup:
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: gunner1 on Aug 31, 2006, 04:11 AM
I was wondering if this guy was one of the greasemonk..... I mean mechanics that worked on the boat because you would think that a company that was having an issue settled with the use of attornies would be smart enough to write down and post " what really happened." I wonder if it matches what was originally told to the legal eagles. I absolutely HATE it when companies try to put the blame on something that is so blatently obviously THEIR fault on the consumer. I think they forget how hard the consumer has to work to earn his money vs. how little they have to work to get it.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: pikeon on Aug 31, 2006, 06:53 AM
It sounds like there has been a decision made in this case and it didn't come out in BNRV's favor. Why else would they come on to this board and bash Bussman? The pictures taken look as if the boat is in their warehouse. Where it belongs. Unfortunately, they have the opportunity to sell this boat to someone else. That's a scary thought! Details of the outcome of this mess will probably never be disclosed to us but BNRV's response is proof positive of their ethics. Integrity and honor are just motivational signs probably hung on the wall of the General managers office to make him feel better about himself. I hope everything worked out for Bussman. His silence shows he is a class guy.
Title: Re: Consumer Alert! Boat N RV Warehouse
Post by: Chainsaw on Aug 31, 2006, 08:03 AM
Well, it's heated up again..., and while we're talkin' of who should be doin' what in this 'Mercurial' situation that's become 'Smoking' hot again where's them SmokerCraft and Mercury people in all this? Don't they have a stake in a good resolution of this case?

Some of Boat n' RV's remarks can be considered slanderous toward Bussman. I don't ever recall Bussman saying he was gonna try to use this forum to 'Destroy'(?) Boat n' RV Warehouse. If'n Bussman was gonna try something like that wouldn't he have entitled this thread something like 'BROKEBOAT MOUNTAIN' or some other attention grabbing, derogatory remark like "Get Fuggled by Boat n' RV Whorehouse"?

No he didn't, and bless him for his restraint. Class prevails. Patience like that can only be rewarded with a record breaking fish, caught from shore.